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NICE - AI Customer Service Automation Solutions
  • NICE - AI Customer Service Automation Solutions×
  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

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      Maximize agent performance

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      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

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      Seamlessly connect your business systems

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      Ensure secure, reliable, and compliant operations

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  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

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      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

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      AI-driven tools for real-time agent guidance and coaching

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      Actionable insights to continuously enhance the customer experience

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      Innovative cloud-native foundation to rapidly scale extraordinary CX

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      Identify behaviors that drive frictionless customer experiences.

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      Improve customer loyalty on every interaction across the journey

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      Empower your agents to provide better experiences—on every channel.

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      Integrate digital technology at the center of the customer experience

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      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

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      Leverage AI and automation to increase agent retention and reduce costs

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      Protect your consumers with pre-built compliance solutions

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      Create a workplace of truly engaged employees

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      Elevate customer satisfaction with proactive conversational AI

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    • Workforce Engagement Management – WEM
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     Help agents excel

    Help agents excel

    Mentor employees, empower them with intelligent solutions, optimize CX, and control operational costs.

    See how, here

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    © 2024 NICE

    Workforce Engagement Management – WEM - Optimize Your CX

    Empower your team to achieve great results.

    Put the most powerful tools at your agents’ fingertips, and unleash their potential to create unforgettable experiences.

    External Link

    Intelligent WEM platforms

    Read the report
    External Link

    From attrition to retention

    Read the report
    Equipping agents to excel
    External Link

    Equipping agents to excel

    Watch the demo

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    Greater than the sum of its parts

    Unleash the power of a complete suite of applications infused with AI capabilities and digital solutions, delivering uncompromising CX in the challenging reality of flexible work environments, complex customer journeys, and rising customer expectations.

    "Given that WEM drives the greatest measurable impact for contact centers, it’s time for WEM requirements to be given equal priority in customer experience suite decisions."

    Sheila McGee-Smith
    founder and principal analyst at McGee-Smith Analytics

    Thriving team, thriving business

    Related Resources

    Resource Library

    Enlighten Actions
    Enlighten Copilot
    Workforce Management
    Quality Management
    Performance Management
    Interaction Recording and Management
    Supervisor Workspace
    Dashboard and Reporting
    Automated Agent Augmentation
    man on mobile device

    Rise above it all

    Digitization. Hybrid work models. Pressure on costs. Heightened customer expectations. Empower your workforce to overcome it all.

    Read the eBook

    Enlighten Actions

    Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report

    Learn more

    Enlighten Copilot

    Empower agents and supervisors with a powerful contact center AI copilot to drive greater focus, productivity, and engagement than ever before.

    Learn more

    Workforce Management

    Anticipate business demands with smarter, AI-based forecasting and scheduling that keeps SLAs up and costs down.

    Learn more

    Quality Management

    Deliver better customer experiences through streamlined processes and actionable, AI-based feedback and coaching.

    Learn more

    Performance Management

    Meet your organizational goals and keep improving, while engaging employees through personal coaching and gamification.

    Learn more

    Interaction Recording and Management

    Capture all your omnichannel interactions, meeting your contact center’s regulatory needs and driving better performance.

    Learn more

    Supervisor Workspace

    Turbocharge supervisors to make agile decisions, streamline workflows and improve performance.

    Learn more

    Dashboard and Reporting

    Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights.

    Learn more

    Automated Agent Augmentation

    Automatically detect automation opportunities, and effortlessly build automation processes as needed.

    Learn more

    CXone Interactions Hub

    Experience greater peace of mind and elevate the value of your CXone suite.

    Learn more

    Boost overall performance

    Manage the performance and quality of every interaction, to efficiently deliver uncompromising CX.

    Empower your employees

    All the solutions you need to grow and empower your employees and set them up for success.

    Manage it all, in one place

    All your employee and business WEM needs, in one, fully-unified native suite.

    Work smarter, not harder

    Stay a step ahead with automation, digital channel support and AI infused into every solution.