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NICE - AI Customer Service Automation Solutions
  • NICE - AI Customer Service Automation Solutions×
  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

    • Knowledge

      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Trust and Compliance

      Ensure secure, reliable, and compliant operations

    • Developer Portal

      Access APIs, SDKs, and resources for building

    • CXexchange Marketplace

      Discover partner solutions to extend capabilities

    • User Communities

      Collaborate, learn, and share best practices

  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

    • Workforce Engagement Management

      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

    • Agent Assist

      AI-driven tools for real-time agent guidance and coaching

    • CX Analytics

      Actionable insights to continuously enhance the customer experience

    • Open Cloud Platform

      Innovative cloud-native foundation to rapidly scale extraordinary CX

    • All CX Offerings

  • Solutions

    By Industry

    • BPO

      Business Process Outsourcers

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      Customer experiences that count

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      Elevate citizen trust

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      Healthy patient experiences

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      Secure policyholder experiences

    • Retail

      Delight customers where they shop

    • Telecom

      CX for Telecommunications

    • Travel and Hospitality

      Strengthen traveler and guest loyalty

    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

    • Boost Customer Loyalty

      Improve customer loyalty on every interaction across the journey

    • Call Center Software

      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

    • Increase Operational Efficiency

      Leverage AI and automation to increase agent retention and reduce costs

    • Improve Compliance

      Protect your consumers with pre-built compliance solutions

    • Engage and Empower Employees

      Create a workplace of truly engaged employees

    • Proactive Customer Engagement

      Elevate customer satisfaction with proactive conversational AI

    • Grow Revenues

      Boost conversions and win rates to accelerate financial success

  • Services

    Contact Center Services

    • Business Consulting

      Partnership for successful transformations

    • Contact Center Training

      Tailored education delivered by CX experts

    • Customer Support

      Global support you can depend on

    • Professional Services

      Relevant expertise, tools and know-how

    • Implementation Partners

      NICE CXone certified implementation partners

  • Resources

    Resources

    • Resource Library

      Whitepapers, datasheets, demos and more

    • Self-Led Training

      Professionally developed training courses

    • Blog

      CX industry guidance by contact center experts

    • Analyst Perspective

      Contact center reports from third party analysis

    • Events

      Upcoming events and webinars

    • Glossary of Terms

      Detailed descriptions of industry-related terms

    • Frequently Asked Questions

      Contact center focused FAQ

    • Customer Stories

      Driving success in every customer story

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      Expert insights for superior CX

    • On-Demand Webinars

      Browse our extensive webinar catalog

    • Interactive Product Tours

      Explore the complete CXone cloud platform with our instant self-guided product tours.

    • Why NICE? Video Series

      Step Inside The Room Where It Happened to see CX AI in action

  • Company

    About NICE

    • About Us

      Powering seamless experiences in the cloud

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      Meet our global leadership and executive team

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      View job openings and learn about our culture

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      In a world where you can be anything, be NICE

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    © 2024 NICE

    Awards

    Awards & Recognition

    NICE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.

    Featured awards

    NICE Named a 10X Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

    NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the tenth consecutive year for its CXone cloud platform.

    Learn More

    Forrester Wave™ Report 2023 names NICE among the CCaaS leaders

    Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NICE a top provider in the market. Discover

    Get your copy

    NICE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases

    Research and consulting firm, Metrigy, gave top honors to NICE CXone Expert in its report evaluating customer self-

    Learn More

    Awards

    2024202320222021

    2024 CUSTOMER Contact Center as a Service (CCaaS) Product of the Year Award logo

    Recipients of the 2024 CUSTOMER Contact Center as a Service (CCaaS) Product of the Year Award Announced

    Learn more

    Generative AI Product of the Year 2024 Award logo

    TMC Announces 2024 Generative AI Product of the Year Award Winners

    Learn more

    We’re CELEBRATING TEN!

    NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

    NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the tenth consecutive year for its CXone cloud platform.

    Get the report

    The 2024 CRM Industry Leader Awards

    Top Five – The Best Contact Center Interaction Analytics: 2024

    The Best Contact Center Interaction Analytics: The 2024 CRM Industry Leader Awards

    Learn more

    2024 CUSTOMER Conversational AI Excellence Award

    2024 Conversational AI Excellence Award, presented by TMC’s CUSTOMER magazine, recognizes tools, platforms and applications that contribute to the delivery of Conversational AI solutions.

    Learn more

    NICE and Banco do Brasil

    Best Omnichannel Customer Experience LatAm 2024

    Banco do Brasil Case Study

    Learn more

    NICE and Maps Credit Union

    Best Digital Transformation for CX Operations USA 2024

    MAPS Credit Union Case Study

    Learn more

    Global Banking & Finance Review Award Winner 2024

    Best Digital Transformation Company
    for North America, Latin America, Asia Pacific, and Europe

    Global Banking & Finance Review Award Winner 2024

    Global Banking & Finance Review, a financial media platform with over three million readers worldwide, has named NICE as “Best Digital Transformation Partner Company,” across four major geographic regions, including North America, Asia Pacific, Europe, and Latin America, highlighting its strength and leadership in its 2024 Global Banking & Finance Awards competition.

    Learn More

    Business Intelligence Group. 2024 BIG Innovation Award

    Business Intelligence Group. 2024 BIG Innovation Award

    NICE Enlighten AutoSummary was named a winner in the 2024 BIG Innovation Awards presented by the Business Intelligence Group.

    Learn More

    Finalist: Best of Enterprise Connect Industry Award

    NICE Enlighten Actions, a conversational AI interface that enables businesses to identify and impact, in real-time, the drivers of Customer Experience, Employee Experience, and operational costs and efficiencies.

    Global Banking & Finance Review Award Winner 2024

    Excellence in Innovation: Generative AI Solutions for CX
    for North America, Latin America, Asia Pacific, and Europe

    Global Banking & Finance Review Award Winner 2024

    TMC: 2023 Generative AI Product of the Year

    TMC: 2023 Generative AI Product of the Year

    NICE Enlighten Copilot for CX

    Learn More

    CX Today

    CX Today

    Winner: 2024 Best Workforce Engagement Management (WEM) Solution
    Finalist: Best Virtual Agent Platform (Elevate AI)

    Learn More

    CMSwire Impact Awards

    Silver: 2024 Best Customer Experience Transformation

    This award recognizes the vendor that has helped one of their customers achieve the most complex transformation of the customer experience.

    2024 Winning Suppliers Award for “Workforce Engagement Management”

    Consumidor Moderno Award -25th edition of the Award that highlights, recognizes and honors the excellence of customer service of Brazilian companies.

    Automation Solution of the Year & Cloud-Based CX Solution of the Year

    The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.

    Bronze Winner: Achievement in Customer Experience; “MoneyGram revolutionizes their transactional sites”

    18th annual Stevie® Awards for Sales & Customer Service: The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.

    The Business Intelligence Group. 2024 Artificial Intelligence Excellence Awards.

    Winning solution: NICE Enlighten Copilot for Agents – Generative AI

    Learn more

    KM World 2024 AI100

    Winner: NICE. Passionate about removing the friction between companies and consumers, NICE enables organizations to address today’s consumer and employee expectations through a CX approach that combines digital entry points, journey orchestration, smart self-service, and prepared agents.

    AI Breakthrough Awards: The AI Breakthrough Awards recognize the world’s most innovative companies, technologies and products in the global Artificial Intelligence industry today.

    Winner: Best AI-based Solution for Customer Experience – NICE Enlighten Copilot for Agents

    Learn More

    CUSTOMER Magazine 2024 Contact Center Technology Award

    The 2024 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world-class customer experiences.

    Learn More

    2024 Future of Work Product of the Year Award, presented by TMCnet

    TMC, a global, integrated media company helping clients build communities via in person and digital marketing campaigns, announced today the winners of the 2024 Future of Work Product of the Year Award, presented by TMC.

    Learn More