Market Leadership

The Market Leader

Leading organizations, renowned analysts and industry experts all agree - NICE delivers on its promise of innovation-driven experiences.

Leading the market one great experience at a time.

NICE empowers organizations to deliver extraordinary and hyper-personalized customer experiences across digital and voice channels and from any location with our AI-infused cloud native CX platform.

Discover how world-leading companies, industry analysts and customers are saying about the market-leading NICE CXone platform.

Top ranked in customer reviews

getapp_c9f705
softwareadvice
captera_6ef34d
trustradius-2023_856e56
g2-top-50-customer-service-products-award_515c36
g2-top-50-office-products-award_b040c4
g2-top-100-software-products-award_f618c1
g2-top-100-highest-satifsfaction-products-award_4fa68e

Third-party analysts agree NICE is a leader.

Forrester names NICE a leader in CCaaS

The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!


Read a complimentary copy of the 2023 Forrester Wave report.

Get the report

2024 Gartner Magic Quadrant for CCaaS report

NICE Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

Get the report

IDC MarketScape names NICE a Worldwide Leader in CCaaS

NICE named a global Leader in 2024 IDC MarketScape CCaaS vendor report

Get the report
IDC logo
See more recognitions

Nice things people say

Our commitment to customer experiences has earned the trust of over 1,000,000+ agents worldwide. Here’s what some of them say about us.

ecsi-homepage-video-thumbnail-674x375-no-text.

How Lumen goes beyond frictionless to provide a humanized, personal customer experience with NICE ContactEngine, for cost savings and optimum CX.

Watch video

With a mission to build and sell the best value gift baskets in the world, Wine Country Gift Baskets aims to provide world class customer service.

Watch video

Solera appreciates the value AI and automation provide in empowering employees to deliver a superior customer experience. Enlighten AI is the perfect fit for executing Solera's customer experience vision.

Watch video

A high-level introduction to how NetApp has created a multi-channel support system for customers with knowledge as its foundation. Dive deeper into their journey during their Live Breakout session.

Watch video

Customer Success Stories