Government agencies have a distinct responsibility to enhance citizen communication and overall experiences. With a track record of over 30 years, NICE has pioneered transformative customer service practices for some of the world's largest corporations, with equal relevance and effectiveness for government entities.
Explore 'CX in the Public Sector' as our experts discuss the impact of an integrated front door on citizen experience. Discover how modern CX solutions can enhance service delivery across government and higher education.
Streamlining Access to All Government Services
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Establishing a Comprehensive Knowledge Management System
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Empowering Effective Self-Service with AI
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Facilitating Easy and Fast Access to Government Resources and data
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Helping Government Agencies Meet Stringent Security Requirements
NICE has a FedRAMP moderate authorization for over 5 years, assisting more than 300 customers through our FedRAMP platform and securing over a dozen ATOs
We are globally recognized for our industry compliance and security with robust encryption, advanced threat detection and continuous monitoring to protect your sensitive data around the clock.
Eliminate barriers by meeting constituents at their preferred channel, and enhancing accessibility with tools like intelligent self-service, proactive conversational AI, and knowledge optimization for constituents' online searches.
Ensure Service is Provided Securely and Reliably
NICE is recognized by governments worldwide for its strict security controls and data protection frameworks meeting 300+ compliance & security standards. CXone was the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO).
Embrace the Possibilities of AI for Digital Government
Transform service experience with the power of AI-based data analysis, so service is provided in a proactive, frictionless manner – achieving faster and more accurate interaction resolution, through self-service or agent assistance.
NICE named a 9x Leader in Magic Quadrant™ for CCaaS
NICE is a leader in The Forrester Wave™: Contact Center As A Service
NICE CXone recognized as overall CCaaS leader in SPARK Matrix™
“When you want to build a great call center, what do you do? You find the best call center system, one used by both public organizations and private organizations that are doing excellent work.”
Human Services Operations Manager, County of San Diego
“With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately.”
Chief Performance Officer, Georgia Dept. of Revenue, MVD
