Why NICE? Video Series
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Join us in The Room Where It Happened for an inside look at CX innovation and those who are leading the way. Learn how organizations are leveraging NICE’s award-winning cloud, digital and AI solutions to deliver exceptional customer and employee experience.

Start your journey to CX AI transformation.

Step inside The Room Where It Happened to hear top brands, industry analysts and NICE experts, detail the secrets behind taking your CX to the next level. With the rapid pace of innovation in the CX industry, it can be hard to know where to start. Listen to these real-life examples of how to leverage the latest, cutting-edge technology to stay ahead of the competition and futureproof your success.

NICE’s Barry Cooper discusses the incredible pace of innovation at NICE and how AI is being used to transform CX.

NICE’s Barry Cooper discusses the incredible pace of innovation at NICE and how AI is being used to transform CX.

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Expivia’s Tom Laird talks about how AI and analytics are changing the game for BPOs in the CX space.

Expivia’s Tom Laird talks about how AI and analytics are changing the game for BPOs in the CX space.

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Opus Research’s Dan Miller talks about what he’s witnessed in his 40+ years as an industry analyst and how AI is taking the industry to a whole new level.

Opus Research’s Dan Miller talks about what he’s witnessed in his 40+ years as an industry analyst and how AI is taking the industry to a whole new level.

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NICE’s Einat Weiss talks about the excitement surrounding AI right now and why it isn’t just a bunch of hype when it comes to CX. NICE’s Einat Weiss talks about the excitement surrounding AI right now and why it isn’t just a bunch of hype when it comes to CX. View episode - open in a new tab

NICE’s Einat Weiss talks about the excitement surrounding AI right now and why it isn’t just a bunch of hype when it comes to CX.

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Marriott International’s Kristina Heidesch talks about why the brand’s CX transformation was like winning the CX lottery.

Marriott International’s Kristina Heidesch talks about why the brand’s CX transformation was like winning the CX lottery.

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DMG Consulting’s Donna Fluss discusses what it takes to provide exceptional customer experience today and how AI is making it easier for brands to do this.

DMG Consulting’s Donna Fluss discusses what it takes to provide exceptional customer experience today and how AI is making it easier for brands to do this.

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Choctaw Casinos and Resorts’ Edmund Wong talks about how to treat customers like the star of the show during every interaction.

Choctaw Casinos and Resorts’ Edmund Wong talks about how to treat customers like the star of the show during every interaction.

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City of Fort Worth’s Sharon Gamble and James West talk about how their department is getting recognized across the city thanks to their recent digital CX transformation.

City of Fort Worth’s Sharon Gamble and James West talk about how their department is getting recognized across the city thanks to their recent digital CX transformation.

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Want more CX insights?

"The Room Where It Happened" returns this Fall with Season 2!

Bring AI to your CX the right way.

Ready to improve CX with the power of AI?

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