NICE Trust Center

Superior security, compliance and uptime while safeguarding your business.

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Trust By Design

Welcome to the NICE Trust Center, where we prioritize the safety and integrity of your data, customers, and business operations. With CXone, we understand that trust is the foundation of every successful customer engagement. It's not just about providing exceptional service; it's about ensuring every interaction is built on a secure, private, and reliable platform.

20 +

Years of Cloud Contact Center Experience

25000 +

Customers Worldwide

85 +

Fortune 100 companies trust NICE

Trusted by the world's leading companies.

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NICELY Done: Securing Your Trust with Every Interaction

At NICE, we're not just about technology but about building unbreakable bonds through trust, transparency, and commitment. Drawing from best practices and stringent international standards, we pride ourselves on delivering a cloud contact center solution that's reliable, secure, and seamlessly scalable. Our compliance portfolio and dedication set us apart, showcasing our mission to offer nothing less than the best in class in security, privacy, and service excellence.

“Compliance and security make up an incredibly critical component of the CX fabric, without them, organizations simply can’t create lasting experiences that differentiate their organization. That’s why we prioritize security in every feature we build on CXone, while ensuring that our customers are able to achieve their compliance needs, all while delivering iconic customer experiences.”

Barak Eilam

CEO of NICE Systems

“CXone’s disaster capabilities have saved us so many times, from COVID-19 to power lines being cut. Our contact center stays up and running, and the customer experience is seamless.”

Susan Campbell

Director of Customer Experience
Vera Bradley

“I’m confident in CXone’s ability to service our customers if a disaster happens. It also reinforces our company’s dedication to customer service, because I no longer have to make difficult calls to our affiliates to explain why our contact center is down again.”

Jeff Kennon

Director of Customer Experience
NeoNova

“With CXone, I can get our call center up and running in an hour if a catastrophe strikes. I could build it in a hotel ballroom if needed. Or I could set up agents to log in from home. CXone is so flexible that I have many options. It helps me sleep better at night.”

Philip Bennett

Customer Service Operations Manager
Empire Today

“CXone has made it easy to support all our customer service and telesales organizations, delivering operational efficiencies, cost reduction and improved performance worldwide.”

David Fox

Senior Director
Global Telecoms Services
Tripadvisor

Top ranked in customer reviews

Technical Security Architecture

NICE CXone has state-of-the-art security in place to protect your data. The Technical Security Architecture (TSA) guide details how NICE CXone secures your information and the applications that are part of the NICE CXone suite. A technical overview of the material in this guide can be found on the general platform and data protections page. The TSA guide has two main sections. One section addresses how NICE CXone secures information. The other section covers the layers of security that NICE CXone has in place.

Third-party analysts agree NICE is a leader.

Forrester names NICE a leader in CCaaS

The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!


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2024 Gartner Magic Quadrant for CCaaS report

NICE Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

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IDC MarketScape names NICE a Worldwide Leader in CCaaS

NICE named a global Leader in 2024 IDC MarketScape CCaaS vendor report

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