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NICE - AI Customer Service Automation Solutions
  • NICE - AI Customer Service Automation Solutions×
  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

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      Maximize agent performance

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      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Trust and Compliance

      Ensure secure, reliable, and compliant operations

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      Access APIs, SDKs, and resources for building

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      Discover partner solutions to extend capabilities

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      Collaborate, learn, and share best practices

  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

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      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

    • Agent Assist

      AI-driven tools for real-time agent guidance and coaching

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      Actionable insights to continuously enhance the customer experience

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      Innovative cloud-native foundation to rapidly scale extraordinary CX

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      Delight customers where they shop

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      CX for Telecommunications

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      Strengthen traveler and guest loyalty

    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

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      Improve customer loyalty on every interaction across the journey

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      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

    • Increase Operational Efficiency

      Leverage AI and automation to increase agent retention and reduce costs

    • Improve Compliance

      Protect your consumers with pre-built compliance solutions

    • Engage and Empower Employees

      Create a workplace of truly engaged employees

    • Proactive Customer Engagement

      Elevate customer satisfaction with proactive conversational AI

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      Boost conversions and win rates to accelerate financial success

  • Services

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      Partnership for successful transformations

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      Tailored education delivered by CX experts

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    CXone Mpower - Workflows for AI-driven automation

    End-to-end customer service workflow automation.

    Streamline every step of the customer journey with intelligent, AI-driven workflows that boost efficiency and deliver faster, smarter results.

    22.5% increase in chat customer feedback response rate

    Find out more

    30% reduction in repeat calls

    Read case study

    14% reduction in average handle time (AHT) within 12 months

    Get the details
    Carnival UK logo

    99% improvement in guest engagement assessments

    Read more
    Maps Credit Union logo

    90% reduction in after call work

    Read case study

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

    Streamline Workflows. Boost Efficiency.

    One AI Platform.
    Complete Customer Service Automation.

    Marketecture 2024

    Why AI Customer Service Automation is the Future

    “Metrigy’s research validates the need for an offering like CXone Mpower. CX leaders don’t want AI in siloes; they want it to move effortlessly through workflows and customer journeys. In 2023, 30% of customer interactions flowed back and forth between agent and AI; that’s projected to rise to 54% by 2026.
    This is where CXone Mpower will shine.”

    Robin Gareiss
    CEO and Principal Analysts
    Metrigy

    Smart Automation, Happy Customers.

    Discover how top-tier brands realize results through automation, delivering seamless service and driving customer satisfaction.

    Automation icon
    AI Driven icon

    Reimagine Workflows.
    Automate Excellence.

    Watch how CXone Mpower redefines workflow automation. See AI-driven processes streamline every experience and boost operational efficiency across your organization.

    Centralized Workflow Management

    Streamline all customer service workflows in one place for seamless operations.

    End-to-End Automation

    Automate workflows across all roles, ensuring consistent connections between customer-facing and back-office teams.

    AI-Driven Optimization

    Empower AI to proactively recommend and generate optimized workflows, maximizing efficiency at scale.