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    CXone Hubs: Integration Made Easy

    The seamless enterprise

    Empower your business. Streamline integration and share data across all customer journey touchpoints using intuitive, low-code Hubs.

    • Agent assist desktopAgent Assist CC Solutions
    • Real-time Interaction Guidance
    • Conversational AI & Chatbots
    • Enlighten Autopilot
    • Desktop-integrations-developer-tools-apis Integrations, Developer Tools and APIs
    CXone Virtual Agent Hub
    Datasheets

    CXone Virtual Agent Hub

    Get data sheet
    AI for Contact Center Real-Time Guidance
    White Papers

    AI for Contact Center Real-Time Guidance

    Read now
    Introducing Enlighten Autopilot
    Product Videos

    Introducing Enlighten Autopilot

    Watch video

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    Seamless Connections

    Whether you are a fledgling start-up, a solid mid-market contender or global multi-national powerhouse: CXone Hubs' open framework streamlines integration with solutions across your business. Enhance operations and reduce effort with streamlined integration and efficient ongoing management.

    Integration simplified

    Turn what used to be complex, time consuming and difficult to maintain into intuitive, turn-key and easy to manage using an open, comprehensive framework of hubs. ​

    Related Products

    Related Resources

    Resource Library

    FAQs for CXone Hubs: Integration Made Easy

    Interactions hub
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    Step-by-step Guidance

    Choose pre-integrated solutions or customize, hubs empower you to easily and quickly connect applications with the CXone platform, eliminating data silos in the process.

    A project manager views data on a screen from above using the NICE Virtual Agent and Assist tool.

    It’s Your Choice

    Need to integrate a bot, virtual agent, agent assist tools, transcription, voice biometrics or enterprise software (like CRMs, ERP or custom apps)? All of the above? No worries, there’s a hub for that.​

    A woman works on a laptop, checking online with NICE platform visible on the screen.

    Simplify Ongoing Management

    No more time-consuming, complex one-off integrations. Integrate and manage from a single location within the platform UI. Streamline vendor management, reduce maintenance effort.

    A businessman types on a computer, using the NICE drag and drop feature to organize his work.

    Drag-and-drop to Use

    Drag-and-drop components into your routing flows where you want to use the integration, save the flow and you are ready. Minimal programming needed.

    You can integrate CRM systems, virtual agents, bots, transcription tools, voice biometrics, agent assist tools, and enterprise software, for easy access and use with the CXone platform.

    CXone Hubs offer intuitive, low-code interfaces, that guide you thru the connection process and enable you to simply drag-and-drop components into workflows where you want to use those integrations, greatly reducing complexity and maintenance efforts.

    Virtual Agent Hub streamlines connecting with voice and digital intelligent virtual agents and bots. They can take over routine, mundane tasks, enabling human agents to focus on more complex interactions that require personal attention.

    Using virtual resources makes 24/7/365 availability an affordable reality and greatly increases flexibility to scale operations faster, when needed.

    Yes, CXone Hubs offers seamless pre-integrated options for all major CRM systems. In addition, you can integrate with any custom CRM solution if it supports REST APIs.

    Transcription Hub automates speech-to-text and text-to-speech processes. It allows agents to focus on customers instead of manual note-taking and reduces average handling time.

    Yes, all CXone Hubs are designed for ease of use, with a low-code interface that allows business users without much coding knowledge to manage and adjust integrations.

    User Hub
    Unify Management

    Everything you need in one location: benefit from a single interface ​for unified management.

    See the Interactive Demo

    Transcription Hub
    Capture Content

    Text-to-Speech & Speech-to-text. Convert text to speech for more natural interactions, do away with manual note-taking – let agents focus on customers.​

    See the Interactive Demo

    Virtual Agent Hub
    Support, Virtually

    Voice or digital – let intelligent virtual agents and bots take on the daily grind ​so your reps can focus on handling interactions that need the human touch. ​

    See the Interactive Demo

    Integration Hub
    Unite Solutions

    Streamline custom integration with any software solution, seamlessly integrate with your IT system landscape.

    See the Interactive Demo

    Agent Assist Hub
    Help Every Agent

    Help your employees shine. Use the customer’s voice to quickly and securely identify them. Support agents with tools that help them be their best.

    See the Interactive Demo
    Learn more

    Interactions Hub
    Centralize Compliance

    Bring all your interactions into one platform, automate compliance and proactively mitigate risks with ease.

    Learn more

    CRM Hub
    Personalize Interactions

    Streamline integration with all major CRMs. Empower your agents to personalize every interaction, plus: use CRM data to refine routing, too.​

    See the Interactive Demo

  • CXone Hubs is a comprehensive integration framework that streamlines connecting solutions such as bots, voice and digital virtual agents, CRMs, Transcription or agent assist tools with CXone.
  • Integrated solutions can be native, third-party or custom as long as they support integration using REST APIs.
  • CXone Hubs help you to optimize business operations and improve efficiency of initial integration as well as long term maintenance.