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NICE - AI Customer Service Automation Solutions
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  • Platform

    CXone Mpower Platform

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      Automate every service workflow

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      Complete AI Platform for service automation

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    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

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      Robust applications to optimize the employee experience (WEM)

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      Seamless customer journeys across voice & digital channels

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      Leverage AI and automation to increase agent retention and reduce costs

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      Create a workplace of truly engaged employees

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  • Services

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    © 2024 NICE

    Patient experience solutions - Transform Your CX

    Connect patient experiences for better outcomes

    Increase patient access and engagement with unified patient experience solutions across the care journey.

    Heal the fractured patient experience

    Through integration with your electronic health record (EHR) system or other system of record, NICE CXone improves the patient experience by connecting all automated and human interactions along the care journey, giving you a complete picture of the patient experience.
    As a market leader in customer experience software, NICE uses AI purpose-built for consumer and patient experiences to enable intelligent human-machine collaboration and drive better patient experiences for better patient outcomes.

    Trusted by the world's leading companies.

    “Our fast growth would be impossible to handle without CXone. It is the backbone of everything we do, and it has been integral to our success.”

    Martin Jones
    Director of Contact Center Operations, BAYADA Home Health Care

    Patient experience solutions for healthcare providers and payers
    Datasheets

    Patient experience solutions for healthcare providers and payers

    Get data sheet
    CXone Workforce Management: Just what the doctor ordered
    Case Studies

    CXone Workforce Management: Just what the doctor ordered

    Get case study
    Dominion National is a leading insurer and administrator of dental and vision benefits
    Case Studies

    Dominion National is a leading insurer and administrator of dental and vision benefits

    Get case study

    Resource Library

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

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    healthcare-two-column-feature-697x669-blue-cross-blue-shield-of-michigan
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    Healthcare - Optimize and empower your workforce

    Five Ways to Improve Patient Interactions

    Discover how your organization can deliver seamless care journeys.

    Get the eBook

    Healtcare - Unify voice and digital channels

    Trends for Patient Experience Success

    Find out why artificial intelligence, analytics, the digital journey, and the cloud must be a priority for Chief Patient Officers this report from research firm Metrigy.

    Read the report

    Healthcare - Maintain security and compliance

    Building a holistic patient experience

    Patients are now expecting integrated, holistic experiences for their entire healthcare journey, driven by their voice and feedback. This means healthcare insurance providers and payers will need to provide access, guidance, and personalized reassurance throughout the journey.

    Read the blog

    Keep private patient data private.

    Keep private patient data private.

    When it comes to protecting privacy, the stakes have never been higher. Protect patient data – and your reputation – with NICE CXone. We’re certified compliant with healthcare security and privacy compliance standards.

    Connect EHR and patient experience

    Integrate your EHR system or other system of record seamlessly. Interoperable with Epic, Cerner, Athenahealth, Allscripts, Meditech, NextGen, and more.

    Boost patient access

    Automate workflows for scheduling, billing, referrals, nurse triage, pharmacy, registration, and more.

    Improve digital patient interactions

    Integrate patient-provider and patient-payer interaction features seamlessly on digital and mobile platforms.

    U.S. University-Based Health Care Center

    See how one healthcare provider streamlined voice and digital patient interactions with CXone.

    Read more

    One Medical

    One Medical’s member experience is powered by intelligent uses of technology including workforce engagement, feedback management, interaction analytics, enabling consistent, quality care.

    Watch video

    Evolent Health

    Learn how Evolent Health uses feedback to accurately measure CSAT, follow up with customers, deepen customer loyalty, and create new development opportunities for agents.

    Watch video