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Identify automation opportunities and streamline work.
Enlighten Actions unique capabilities enable you to gauge you levels of service against industry standards and develop actionable plans to achieve your business objectives quickly.
Leverage specialized AI models for CX, the latest generative AI models, and advanced applications within CXone to gain faster access to data and analytics. Pinpoint the best opportunities for automation. Understand how business goals are met with insights. Find the best next steps to achieve superior outcomes, faster.
NICE Enlighten Actions is purpose-built CX AI designed to optimize operational processes for organizations by leveraging advanced analytics and identifying automation opportunities.
Yes, Enlighten Actions is designed for business success and adapts to accommodate increased data volume to support the growth and progression of your organization over time.
Enlighten Actions pinpoints optimal paths to issue resolution and ideal ways to utilize tools and systems within your organization, along with real-time insights into what's driving volume, so you can meet business goals more efficiently than ever.
Enlighten Actions leverages specialized AI models for CX, the latest generative AI models, and advanced applications within CXone to gain faster access to data and analytics, all aimed at helping you close execution gaps and drive your business forward.
Amplify your CX insights
Receive conversational answers to your questions with data driven insights into your business and CX benchmarks.
Drive resolution with data visualization
Get responses to questions in the format you need, to help improve the comprehension and use of data.
Build highly effective and impactful automation
Execute your plan with a touch of a button, accelerating time to value.
Act on data faster
Better engage, predict and take actions to improve agent empowerment, consumer experiences, and operational excellence.
Real-time actionable insights
Accelerate the speed at which CX leaders can act based on data to make sure business goals are being met.
Conversational data
Improve your assisted and self-service channels using a conversational intelligent interface to understand data faster.
Scalable delivery
Effortlessly and rapidly implement recommendations using out-of-the-box AI models.
