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NICE - AI Customer Service Automation Solutions
  • NICE - AI Customer Service Automation Solutions×
  • Platform

    CXone Mpower Platform

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      Automate every service workflow

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      Centralize data and knowledge

    Customer Service Automation

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      Complete AI Platform for service automation

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    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

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      Robust applications to optimize the employee experience (WEM)

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      Integrate digital technology at the center of the customer experience

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      Elevate experiences and efficiencies by moving operations to the cloud

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      Unlock total awareness for your business with purpose-built AI on a unified platform

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  • Company

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    Increase agent engagement and save money.

    Increase agent engagement and save money.

    Create the ultimate agent experience. See how.

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    © 2024 NICE

    Employee Engagement - Transform Your CX

    Happy, well-informed employees make customers smile.

    Elevate your customer experience by protecting your biggest investment—your employees. Create a workplace of truly empowered agents and engaged employees.

    • Improve Compliance
    • Increase Operational Efficiency
    • Agent Assist
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    Case Studies

    Clearlink

    Get case study
    Your WFM Secret Sauce: The Right Mix of Agent Autonomy, Training and Guidance
    Webinars

    Your WFM Secret Sauce: The Right Mix of Agent Autonomy, Training and Guidance

    Watch webinar
    AI for Contact Center Real-Time Guidance
    White Papers

    AI for Contact Center Real-Time Guidance

    Read now

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    Happy agents = happy customers = #winning

    Onboarding is just the beginning of employee engagement! It’s how you continue the employee journey that is the most meaningful part of providing a culture in which your top agents and frontline ambassadors can flourish. Their continued motivation and engagement require personalization and thoughtful planning.

    Trusted by the world's leading companies.

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    Begin building your frontline ambassadors.

    “When engagement starts to decline, companies become vulnerable not only to a measurable drop in productivity, but also to poorer customer service and greater rates of absenteeism and turnover.”

    Towers Watson

    Related Solutions

    Related Resources

    Resource Library

    Boosting Employee Engagement and CX with Gamification

    Bring the art and science of measuring and motivating better performance to life, turning the best behaviors into habits and elevating employee engagement.

    Get datasheet

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    Analyze agent soft-skills
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    Make every agent the best they can be

    Artificial Intelligence enhanced training and analytics tools help agents know how they’re doing with transparency and fairness to succeed.

    Keep it flexible, keep them happy

    Give your agents the flexibility they need to control their schedules and own their best performance.

    Happiness is contagious

    When your frontline ambassadors thrive, so does your business. Give your agents the environment, culture, accountability, and ownership of their roles to increase customer loyalty and impact top-line revenue.

    Performance Management and Gamification

    Align employee performance, contact center goals, and customer expectations with software that makes continuous improvement fun.

    Learn more

    Workforce Engagement Management

    Put the most powerful tools at your agents’ fingertips, and unleash their potential to create unforgettable experiences.

    Learn more

    AI-powered Copilot for Employees

    Promote efficient work with fewer repetitive tasks and faster access to knowledge.

    Learn more

    Supervisor Workspace

    Guide supervisors to make agile decisions, streamline their workflows and improve team outcomes ,with a dedicated workspace.

    Learn more

    Enlighten AutoSummary

    Eliminate the manual effort. Let AI summarize the important aspects of every call in 1024 characters or less, including the outcomes.

    Learn more

    Omnichannel Agent Desktop

    Offer a complete, unified & AI-powered agent experience for fast, personalized customer service.

    Learn more