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NICE - AI Customer Service Automation Solutions
  • NICE - AI Customer Service Automation Solutions×
  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

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      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Trust and Compliance

      Ensure secure, reliable, and compliant operations

    • Developer Portal

      Access APIs, SDKs, and resources for building

    • CXexchange Marketplace

      Discover partner solutions to extend capabilities

    • User Communities

      Collaborate, learn, and share best practices

  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

    • Workforce Engagement Management

      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

    • Agent Assist

      AI-driven tools for real-time agent guidance and coaching

    • CX Analytics

      Actionable insights to continuously enhance the customer experience

    • Open Cloud Platform

      Innovative cloud-native foundation to rapidly scale extraordinary CX

    • All CX Offerings

  • Solutions

    By Industry

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      Business Process Outsourcers

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      Customer experiences that count

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      Secure policyholder experiences

    • Retail

      Delight customers where they shop

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      CX for Telecommunications

    • Travel and Hospitality

      Strengthen traveler and guest loyalty

    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

    • Boost Customer Loyalty

      Improve customer loyalty on every interaction across the journey

    • Call Center Software

      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

    • Increase Operational Efficiency

      Leverage AI and automation to increase agent retention and reduce costs

    • Improve Compliance

      Protect your consumers with pre-built compliance solutions

    • Engage and Empower Employees

      Create a workplace of truly engaged employees

    • Proactive Customer Engagement

      Elevate customer satisfaction with proactive conversational AI

    • Grow Revenues

      Boost conversions and win rates to accelerate financial success

  • Services

    Contact Center Services

    • Business Consulting

      Partnership for successful transformations

    • Contact Center Training

      Tailored education delivered by CX experts

    • Customer Support

      Global support you can depend on

    • Professional Services

      Relevant expertise, tools and know-how

    • Implementation Partners

      NICE CXone certified implementation partners

  • Resources

    Resources

    • Resource Library

      Whitepapers, datasheets, demos and more

    • Self-Led Training

      Professionally developed training courses

    • Blog

      CX industry guidance by contact center experts

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      Contact center reports from third party analysis

    • Events

      Upcoming events and webinars

    • Glossary of Terms

      Detailed descriptions of industry-related terms

    • Frequently Asked Questions

      Contact center focused FAQ

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      Driving success in every customer story

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      Expert insights for superior CX

    • On-Demand Webinars

      Browse our extensive webinar catalog

    • Interactive Product Tours

      Explore the complete CXone cloud platform with our instant self-guided product tours.

    • Why NICE? Video Series

      Step Inside The Room Where It Happened to see CX AI in action

  • Company

    About NICE

    • About Us

      Powering seamless experiences in the cloud

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      View job openings and learn about our culture

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      In a world where you can be anything, be NICE

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    © 2024 NICE

    Purpose-built AI for unparalleled CX automation

    Design. Build. Operate.

    Unlock the next generation of customer service automation with Enlighten, the world's most comprehensive CX AI 

    Designing your AI ready business: A blueprint for success
    White Papers

    Designing your AI ready business: A blueprint for success

    Read now
    Empowering CX with AI: The Key to Customer Loyalty
    White Papers

    Empowering CX with AI: The Key to Customer Loyalty

    Read now
    Mind the Gap - A custom study for NICE
    Reports

    Mind the Gap - A custom study for NICE

    Download

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

    AI for every CX touchpoint

    CX AI infused across the entire platform for connected journeys for streamlined workflow, supercharged agents, and unified data and knowledge so you can build, design, and operate at speed. 

    Enlighten your CX future, today

    Go beyond traditional customer service with purpose-built CX AI 

    See AI-powered CX in Action

    Discover what’s possible with AI solutions purpose-built for CX automation.

    “We chose Enlighten Copilot to provide an easier experience to our agents through Gen AI, driving quicker and more effective responses to our guests, enhancing our ability to advance care. We also expect Copilot will drive efficiency within our Contact Center, saving money while improving the experience of our agents and guests!”

    Brian Stoner
    Vice President of GPGS, Hyatt

    Related Resources

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    AI-powered Self-Service

    Enlighten Autopilot delivers personalized automated self-service at scale for increased customer loyalty. 

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    Agent AI Augmentation

    Give your agents the copilot they deserve with Enlighten Copilot for Agents.

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    Supervisor AI Augmentation

    Transform your contact center supervisors from taskmasters to strategic thinkers with Enlighten Copilot for Supervisors.

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    Accelerate CX Leaders

    Revolutionize your business's interactions with CX data to realize goals faster with Enlighten Actions.

    Enlighten Autopilot

    Elevate self-service experiences with an AI-powered virtual agent that guides customers. Guarantee accurate answers with trusted company knowledge and natural language chat.

    Learn more

    Enlighten Copilot

    Empower agents and supervisors with a powerful contact center AI copilot to drive greater focus, productivity, and engagement than ever before.

    Learn more

    Enlighten Actions

    Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report.

    Learn more

    Enlighten AutoSummary

    Automate agent notetaking with the power of generative AI to summarize every interaction—reducing manual effort, boosting productivity and elevating CX.

    Learn more

    Enlighten AI Routing

    Match every customer with their perfect agent. Predict the best pairing with industry-leading AI and holistic CX data to boost customer experiences and KPIs.

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    Enlighten AI for Customer Satisfaction (CSAT)

    Uncover objective insights on agent soft-skill behaviors that influence customer sentiment on every interaction.

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    Enlighten AI for Sales Effectiveness

    Increase conversion rates, grow revenue, and empower teams with real-time, objective analysis into the critical sales skills that drive revenue across every interaction.

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    Enlighten AI for Complaint Management

    Protect your organization from reputational, financial, and compliance risks with a complete AI-based complaint management solution.

    Learn more

    Enlighten Interactions Analytics

    Analyze every interaction to understand operational trends and agent performance and monitor business metrics that continually drive improvements to CX. 

    Learn more

    Domain-trained models

    Derived from every interaction type, leading CX applications, and workflows

    Vast array of CX data

    The largest historical CX dataset for exceptional customer-centric service

    Fully integrated AI

    Security, humanization, and optimization across your entire organization

    Generative AI power

    Understand every intent and personalize responses for superior outcomes

    Unparalleled security guardrails

    Ensure every response is accurate and aligned with brand requirements