CX Analytics - Optimize Your CX

Drive CX from every
touchpoint.

Turn insights into better experiences with
AI-powered analytics.

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Accelerate data-driven decisions.

Quantify improvements in employee productivity and customer satisfaction from actionable insights.

Enlighten Actions
Experience Optimization (Enlighten XO)
Interaction Analytics
Feedback Management
Dashboard-and-Reporting
Desktop-and-Process-Analytics

“I get to see several types of metrics in one view and use them to make decisions that make things easier and smoother for our agents.”

Customer Service Support, Analyst Pfizer

Analyze CX everywhere.

Analyze CX everywhere.

Drive experiences and exceed customer expectations with insight from NICE CX Analytics. Every touchpoint. Every journey. Everywhere.

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Resource Library

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.