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NICE - AI Customer Service Automation Solutions
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    © 2024 NICE

    Retail CX Solutions - Transform Your CX

    Simpler, easier retail experiences.

    Increase customer value, loyalty, and retention while reducing costs with easy, AI-powered CX solutions for retail.

    Retail - Superior customer logos

    “We were constantly challenged to track down issues and didn’t generally know we had an issue until there was a complaint. Consolidating platforms on NICE CXone was a no-brainer. Allowing central management of our voice presence was critical to improving our management capabilities and technical support. It also simplifies the networking and infrastructure.”

    Ryan Standard
    Global Director of Customer Enablement and Engagement, Bose

    CXone for Retail
    Datasheets

    CXone for Retail

    Get data sheet

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    Create customers for life

    Your retail customers expect easy interactions and seamless omnichannel journeys. Give your customers fast answers that increase conversions and effortless resolution with the industry’s leading AI-powered customer experience platform.

    NICE CXone provides a complete suite of CX applications on an AI-powered platform to automate, orchestrate, and elevate every touchpoint with your brand. Ensure every interaction improves brand reputation, drives employee engagement, and creates customers for life.

    Retailers Rely on NICE CX Solutions for Superior Customer Experiences

    Retail - Conversational AI and Chatbots

    Deliver self-service that flows

    Power faster service and a better experience for a wide range of retail needs with conversational AI bots for voice and chat driven resolutions.

    Learn more

    Woman using her laptop

    Optimize and empower your workforce

    Anticipate business demands and optimize your workforce with the industry’s most intelligent and accurate omnichannel forecasting engine.

    Learn more

    Man using his mobile phone

    Build insights from every interaction

    Pinpoint the best opportunities for improvement across all channels by analyzing 100% of your customer interactions from any data source.

    Learn more

    Retail - Beyond voice of customer

    Quantify customer feedback

    Collect unbiased feedback across preferred channels for a comprehensive understanding of your customers’ experiences, perceptions and desires.

    Learn more

    Next steps in your journey

    Resource Library

    Bose
    Land’s End
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    Eliminate friction, build loyalty

    Orchestrate personalized journeys that do more and cost less. Automatically learn from every interaction, then model the most successful approaches to drive lifetime loyalty.

    Turn abandons into conversions

    Drive contextual, proactive engagements that maximize purchase intent. Use the right guidance at the right time to convert browsers into shoppers, both online and mobile. More orders, happier customers.

    Make self-service simple

    Deploy automation that delights, delivering satisfying self-service. Modernize every touchpoint from proactive outreach to searchable support content to back-office integrations for immediate, impactful resolution.

    Enrich in-store, online, and omni

    Meet customers wherever they are with true omnichannel engagement across channels and time. See, know and predict how they engage with your brand to maximize your mindshare.

    Optimize agent time and expertise

    Flatten seasonal hiring by planning for the right skills with the right workforce at the right times. Empower your people to resolve even the most complex interactions at record speed.

    One easy platform, your pace

    Leverage every component you need to drive winning customer experiences on a single, unified platform. Delivered how you need, when you need.

    Bose

    Bose Corporation consolidated three contact centers to one on NICE CXone, giving Bose immediate and sustained improvement in both external and internal KPIs, and streamlined experience for both employees and customers.

    Read more

    Land’s End

    Apparel company Lands’ End chose to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud.

    Read more

    See how it works

    See how NICE CXone helps you innovate faster to improve every customer experience interaction in these in-depth demonstration videos.

    Watch now

    Transform Customer Experience

    Get a quote for the only complete Cloud Contact Center solution.

    Try for free