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NICE - AI Customer Service Automation Solutions
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    Customer experience (CX) software for insurance - Transform Your CX

    Peace of Mind- Delivered

    Provide policyholders with greater access and transparency.

    • Omnichannel Customer Service
    • Improve Customer Loyalty
    • Self Service
    • Raise Agent Retention
    Farmers Insurance
    Case Studies

    Farmers Insurance

    Get case study
    Grange Insurance Improves Forecast Accuracy While Providing Scheduling Agility
    Case Studies

    Grange Insurance Improves Forecast Accuracy While Providing Scheduling Agility

    Get case study
    Northwestern Mutual leverages Nexidia Analytics to boost efficiency
    Case Studies

    Northwestern Mutual leverages Nexidia Analytics to boost efficiency

    Get case study

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    Make it easy for policyholders to understand their options.

    Streamline processes and provide personalized services throughout the customer journey with customer experience software for insurance.

    Trusted by the world's leading companies.

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    Solutions to any CX problem

    “By reducing our handle time with CXone, we’re saving money, increasing service levels and keeping our customers happy.”

    Tobie Seymour
    Head of Operations, Millennial Specialty Insurance

    Related Solutions

    Related Resources

    Resource Library

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    Experience Optimization (Enlighten XO)

    Purpose-built AI for CX that analyzes conversations with agents and automatically uses insights to build effective self-service and optimize processes.

    Get Datasheet

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    Simplify Insurance

    Use self-service to make it easy to shop, apply for and manage policies.

    Streamline Claims Process

    Communicate status feedback better, minimizing stress for policyholders.

    Personalize Services

    Leverage AI for personalized assistance, streamlining solutions for every policyholder.

    Map Customer Journey

    Build better customer journeys anytime, anywhere, using AI, customer feedback, and interactions data.

    Enlighten Autopilot

    Allow your policyholders an end-to-end self-service experience anywhere, anytime for any need.

    Learn more

    Journey Orchestration

    Elevate your policyholders experience by connecting with them effortlessly and intelligently across all channels.

    Learn more

    Digital and Self Service

    Proactively empower your policyholders to solve problems faster on their own with intelligent bots, virtual agents, and mobile support.

    Learn more

    Enlighten Copilot

    Arm your agents with superpowers to increase efficiency with fewer repetitive tasks and faster access to knowledge policyholders need.

    Learn more