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NICE - AI Customer Service Automation Solutions
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  • Platform

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      Automate every service workflow

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    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

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      Seamlessly connect your business systems

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      Discover partner solutions to extend capabilities

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  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

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      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

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      AI-driven tools for real-time agent guidance and coaching

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    By Business Initiative

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    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

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      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

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      Leverage AI and automation to increase agent retention and reduce costs

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      Protect your consumers with pre-built compliance solutions

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      Create a workplace of truly engaged employees

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      Boost conversions and win rates to accelerate financial success

  • Services

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      Partnership for successful transformations

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    NICE media center

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    Get the latest scoop on what’s new at NICE and see what the media is reporting.

    • Press Releases
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    MEDIA

    NICE CEO Barak Eilam discusses how AI is improving CX with Yahoo Finance.

    Watch video
    Media

    NICE CEO Barak Eilam joined Ian King Live on Sky News to discuss AI for CX.

    Watch video
    Media

    NICE CEO Barak Eilam discussed strong earnings and the power of AI with Yahoo! Finance.

    Watch video

    Conversational AI Products PEAK Matrix® Assessment

    NICE Named a Leader and Star Performer in Everest Group’s 2024 Conversational AI Products PEAK Matrix Assessment

    IDC MarketScape: Worldwide Contact Center–as-a-Service Applications Software 2024 Vendor Assessment

    NICE Named a Leader In 2024 IDC MarketScape for Contact Center as a Service Report

    Metrigy 2024 MetriStar Awards

    NICE Named A Top Provider In CCaaS Platforms, On-Prem Contact Center, Workforce Optimization Suites, Self-Service Knowledge Bases, Voice of the Customer, Workflow Automation, Agent Assist

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    Press relations

    For all press and media requests please contact:

    For general inquiries please reach out to media@nice.com

    Chris Irwin-Dudek

    Global Head Corporate Communications

    Phone: +1 (551) 256-5140
    Email: chris.irwin-dudek@nice.com

    Cindy Morgan Olson

    Head of Global Public Relations/Analyst Relations NICE Actimize

    Email: Cindy.Morgan-Olson@niceactimize.com

    Caitlyn Penter

    Public Relations Manager NICE

    Email: caitlyn.penter@nice.com