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Conversational AI and Chat bots - Optimize Your CX

Make it easy for customers to self-serve

Give customers what they want—faster self-service that feels human—with conversational AI voice and chat bots.

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The Resolution Revolution

Achieve the best CSAT scores and self-service success rates possible with smarter bots that understand customer intent.

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Conversational AI and Chat bots: FAQs

NICE provides advanced conversational AI and chat bots that use natural language processing (NLP) based on your knowledge base and the world's largest dataset of text and voice interactions to create exceptional digital customer journeys and powerful tools for your workforce.

NICE conversational AI and chat bots automate customer self-service, streamline supervisor and agent workflows, enhance user engagement across search engines, websites and apps, and provide round-the-clock availability, making your business available wherever customers look for support.

NICE chat bots integrate with internal and external platforms, including websites, mobile apps, knowledge management, messaging (like WhatsApp and Facebook Messenger), and customer relationship management (CRM) systems, to name a few.

Yes, NICE chat bots excel at understanding natural language, providing human-like customer and employee interactions and key strategic insights for the utmost ease.

NICE conversational AI and chat bots are tailored specifically for CX and trained to handle complex queries in the most human-like manner, providing industry-specific interactions with brand-safe guardrails that provide superior customer support and save agents time.