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NICE - AI Customer Service Automation Solutions
  • NICE - AI Customer Service Automation Solutions×
  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

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      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Trust and Compliance

      Ensure secure, reliable, and compliant operations

    • Developer Portal

      Access APIs, SDKs, and resources for building

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      Discover partner solutions to extend capabilities

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      Collaborate, learn, and share best practices

  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

    • Workforce Engagement Management

      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

    • Agent Assist

      AI-driven tools for real-time agent guidance and coaching

    • CX Analytics

      Actionable insights to continuously enhance the customer experience

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      Innovative cloud-native foundation to rapidly scale extraordinary CX

    • All CX Offerings

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      Customer experiences that count

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      Healthy patient experiences

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      Secure policyholder experiences

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      Delight customers where they shop

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      CX for Telecommunications

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      Strengthen traveler and guest loyalty

    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

    • Boost Customer Loyalty

      Improve customer loyalty on every interaction across the journey

    • Call Center Software

      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

    • Increase Operational Efficiency

      Leverage AI and automation to increase agent retention and reduce costs

    • Improve Compliance

      Protect your consumers with pre-built compliance solutions

    • Engage and Empower Employees

      Create a workplace of truly engaged employees

    • Proactive Customer Engagement

      Elevate customer satisfaction with proactive conversational AI

    • Grow Revenues

      Boost conversions and win rates to accelerate financial success

  • Services

    Contact Center Services

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      Partnership for successful transformations

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      Tailored education delivered by CX experts

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      Global support you can depend on

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      Relevant expertise, tools and know-how

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      NICE CXone certified implementation partners

  • Resources

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      Professionally developed training courses

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      Step Inside The Room Where It Happened to see CX AI in action

  • Company

    About NICE

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    © 2024 NICE
    NICE Shine logo

    Our customers’
    success is our most powerful story.

    We want to make it easy for buyers to understand how we improve customer experience throughout their business. Join Shine today to share your experience using NICE solutions.

    Join now

    Join peers from

    Help your peers, one connection at a time.

    Shine members become advocates, supporting peers by sharing their experiences with NICE solutions in private, one-on-one meetings. As an advocate, you inspire others to follow your lead, transforming their organizations into CX leaders.

    Share your success.
    Earn rewards.

    Meet with other power users, earn rewards
    to master CX, and snag exclusive swag.

    What makes a great advocate?

    Advocates are eager to engage with peers, aim to exemplify CX excellence, and are either decision makers or program managers.

    Timeline

    Reference request experience.

    Once you decide to become an advocate, this will be your experience.

    Downloads

    We've got the downloads.

    Download the following brochure and slides about Shine membership.

    External Link

    Download Brochure

    Share a PDF about Shine membership.

    Download
    External Link

    Download Slides

    Share slides about Shine membership.

    Download

    FAQs

    We’ve got the answers.

    Still have more questions? Contact our help center.

    Join now

    Get ready to start meeting peers and growing your personal brand.

    Join now

    A match made by data.

    01

    Step 1

    Register

    Sign up for Shine. Share how you use NICE solutions and who you want to meet. Choose how often you want to meet them.

    02

    Step 2

    Profile

    We’ll use your registration details to make a profile in our search engine.

    03

    Step 3

    Connect

    We’ll match you with meeting requests from peers who share your interests and help arrange the meetings.

    04

    Step 4

    Reward

    After each meeting with a peer, you’ll earn points to use in our Rewards Store.

    We create a profile about your NICE solution usage to match you with similar peers, guaranteeing you always meet with relevant contacts.

    Connect

    Get connected with potential and current users. Share your breakthroughs and explore how others are innovating.

    Our team can help you talk to specific peers in the network.

    Improve

    Level up your CX. Unlock more training credits and certification courses.

    Gain extra Interaction Passes to elevate your team.

    Rewards

    Earn rewards every time you talk to a peer. Enjoy exclusive swag from brands you love like Lululemon and Hermès.

    Accelerate

    You’ll be the first to take the spotlight on stage and lead in our next big video.

    Fast track your career by becoming a thought leader.

    What do advocates do?

    What do advocates do?

    Meet with the best.

    Shine lets advocates connect privately with peers and potential customers, boosting their personal brand and leadership.

    NICE prioritizes private meetings on Shine, keeping interactions personal and genuine. NICE employees usually don’t join these meetings, ensuring advocates get the spotlight.

    But Shine isn’t just about private chats. Advocates can also share their voice through videos, speaking events, blogs, and more. They call the shots, deciding which public activities to join.

    Trust

    By becoming a trusted advocate, peers come to know you as a reputable source of information that will help them succeed.

    Authenticity

    NICE encourages advocates to communicate openly with peers, ensuring you feel comfortable sharing your experience.

    Privacy

    NICE prioritizes private meetings on Shine, keeping interactions personal and genuine.

    Shine is the official customer advocacy program of NICE. As a participant in the Shine program, you will have the opportunity to engage in confidential, one-on-one discussions about your experiences with NICE solutions. These discussions may be with potential customers or current users of NICE products.

    In addition to these discussions, Shine members have the option to contribute to public marketing initiatives such as video testimonials, speaking engagements, and case studies. However, participation in these public activities is entirely voluntary and is not a prerequisite for membership in the Shine program.

    Every time you meet with a peer NICE connects you to, you will earn rewards points. You can view your point balance online and then redeem them in our Rewards Store. Rewards include swag items, conference tickets, training credits and more.

    When you join Shine, we'll ask how often you want us to get in touch with you. You can pick once a month, once every three months, or whenever you like. If you ever want to change how often we contact you, just email us at customeradvocacy@nice.com.

    We promise to stick to whatever limit you choose.

    With your Shine membership, you can say on your profile if you're into making case studies, videos, speaking at events, podcasts, and more with NICE. If we find something we think you'd like, we'll send you an email. You get to decide if you want to join in on these activities.

    Got a project in mind? Shoot us an email at customeradvocacy@nice.com.