Experience true 99.99% uptime with no exceptions, “gotchas,” fine print, maintenance windows or finger pointing to network providers.
“CXone helps us fulfill our SLAs, because it’s a reliable, stable platform. Our agents can now work remotely, so we have 100% uptime even in cases of inclement weather or Internet outages.”
Gretchen GreenIT Manager Superior Contact/TelNet Worldwide
If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.
Reliability you can count on
CXone is deployed across extensible, secure, and reliable cloud infrastructure that empowers contact centers to securely scale and customize operations using open APIs and documented support for developers. CXone is deployed in multiple public clouds, within multiple regions and multiple availability zones guaranteeing infrastructure resiliency and reliability at every level.
CXone offers a guaranteed, financially backed 99.99% platform uptime SLA.
At NICE CXone, we plan for the unexpected. Why? Because availability is a must! Our infrastructure resiliency ensures that even if an entire region were to experience an outage, you won’t.
Broad disaster recovery capabilities
Disaster recovery impacts so many aspects of your business – leave the technology part to us!
Global durability
Reliable, fast, and secure access delivered globally.
Extensive Security & Compliance
NICE CXone maintains numerous industry certifications to ensure that your cloud contact center solution provides maximum security.
Global Scale
Connect more immediately with your customers using flexible multinational options.
Dynamic Elasticity
A cloud architecture that grows with your changing business needs.
Solutions that keep you up and running
Implement Business Continuity/Disaster Recovery plans in the contact center using redundancies and failover strategies with NICE CXone.
