Author

Michele Carlson

Senior Product Marketing Manager, NICE

About Michele Carlson

Michele is a Director of Product Marketing who helps brands accelerate their digital transformation with cutting-edge AI and analytics solutions. She brings a warm, energetic approach to connecting businesses and consumers with technology to drive results. Her experience with AI and analytics spans over a decade and includes product development, change management, data analysis, and coaching skill development. Outside of work, Michele is a mom of four and enjoys skiing and yoga.

Blogs by this author

CXone Mpower: Automating every dimension of customer service on the ultimate AI hyper platform

Going the extra smile: 5 ways agents and AI work together for exceptional CX

The best CX AI is NICE: How top brands power world-class experiences

Is a ‘Good Enough’ attitude preventing your CX victory? How purpose-built AI can help you sprint to a medal worthy CX finish

Embracing the digital future: The AI-powered key to graduating your bot to the top of the customer experience class