Author

Estela Misso

About Estela Misso

Estela is a marketing technology professional with a decade of experience in the tech industry. She currently manages product marketing for CXone Feedback Management at NICE, leveraging her degrees from University College London and the State University of New York.

Blogs by this author

Customer Feedback Unplugged: Harnessing VOC insights to boost agent performance and elevate CX

Customer Feedback Unplugged: Transforming the Customer Journey with Customer Feedback

Customer Feedback Unplugged: How customer feedback drives success in large enterprises

Customer Feedback Unplugged: The key to operationalizing closed-loop customer feedback at scale

Customer Feedback Unplugged: How voice of the customer improves CSAT by 17%, revenue by 18%