About Ben Hancock
Ben has dedicated his career to advancing the fields of digital contact centre, analytics, fraud analysis, machine learning, conversational AI and more recently, generative AI. Currently, he spearheads the Digital, Analytics and AI department at NICE ANZ, where he plays a pivotal role in the education of customers and partners, as well as the sales and expansion of this leading-edge platform and team across Australia and New Zealand. Ben has extensive experience spanning contact centers, financial services, retail, utilities and telecommunications.
