NICE has been named a 2024 Gartner® Magic Quadrant™ Leader for CCaaS for the 10th consecutive year.


幸运168飞艇官网开奖-飞艇幸运体彩168开奖结果查询-直播飞艇开奖现场全程视频记录 AI Customer Service Automation

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A 10X Gartner® Magic Quadrant™ CCaaS Leader & Only Peer Insights Customers’ Choice 2024

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AI Customer Service Automation

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The AI platform that orchestrates customer service workflows, agents, and knowledge—delivering precision and efficiency like never before.

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Trusted by the world's leading companies.

Nice things people say

Our commitment to customer experiences has earned the trust of over 1,000,000 agents worldwide. Here’s what some of them say about us.

Solera appreciates the value AI and automation provide in empowering employees to deliver a superior customer experience. Enlighten AI is the perfect fit for executing Solera's customer experience vision.

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Working with NICE Value Realization Services (VRS) the City of Fort Worth integrated its workforce management and payroll, saving time, improving scheduling processes, bilingual billing access and policy transparency.

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A high-level introduction to how NetApp has created a multi-channel support system for customers with knowledge as its foundation. Dive deeper into their journey during their Live Breakout session.

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How Lumen goes beyond frictionless to provide a humanized, personal customer experience with NICE ContactEngine, for cost savings and optimum CX.

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Don’t take our word for it.

Forrester names NICE a leader in CCaaS

The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!


Read a complimentary copy of the 2023 Forrester Wave report.

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2024 Gartner Magic Quadrant for CCaaS report

NICE Named a Leader in 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

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IDC MarketScape names NICE a Worldwide Leader in CCaaS

NICE named a global Leader in 2024 IDC MarketScape CCaaS vendor report

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