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     Wine Country gift baskets aims to provide world class customer service.

    Wine Country gift baskets aims to provide world class customer service.

    With a mission to build and sell the best value gift baskets in the world, Wine Country Gift Baskets aims to provide world class customer service.

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    © 2024 NICE

    Small Business contact center software solutions - Transform Your CX

    Turn happy customers into loyal customers.

    Create lifelong customers with our quick-deploying, pay-as-you-go small business call center solution. It’s powerful, affordable,
    and simple.

    • Small business resources
    • CXone overview
    • Customer reviews

    “With CXone skills-based routing, we increased our first-call resolution (FCR) from 74.4% to 80.3% in just one year!”

    Lauren Crooks
    Client Experience Manager, NextGear Capital

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    The contact center platform that
    grows with you.

    Grow your business faster with all the tools and expertise you’ll ever need to keep delighting your customers.

    Put your customer connections first.

    Customer relationships can happen on any channel. Bring them together with CXone, the cloud customer experience platform that small- and mid-sized businesses trust.

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    Built to improve every
    customer experience.

    Give your customers an exceptional experience with a simple platform that saves you money, eases management, and grows your business.

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    Happier customers, across any channel

    Resolve customer problems effortlessly using any channel by reaching the right agent or self-service option.

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    Work smarter

    Run your business more effectively and reduce your labor costs with improved staff forecasting, scheduling, and training.

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    More power and simplicity for your agents

    Go from juggling multiple apps to a single, elegant workspace for contact center, CRM, UC workgroup collaboration, and integrated business apps.

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    Your success is our success.

    When you’re successful, we are too. That’s why we partner with you every step of the way to make sure your small business call center software solutions always work the way you need them to.

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    Work Efficiently

    68% reduction in after call work

    Increase Sales

    10% increase in sales

    Support Growth

    23% increase in outbound calls