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    Analyze CX everywhere.

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    © 2024 NICE

    CX Analytics - Optimize Your CX

    Drive CX from every
    touchpoint.

    Turn insights into better experiences with
    AI-powered analytics.

    White Papers

    Enlighten AI for CX: Driving Innovation from Vision to Reality

    See your data in a whole new light, leading you to more effective decision-making.

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    White Papers

    Delight developers with data

    Enable smart bots quickly with conversational data at the helm.

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    Datasheets

    Drive measurable CX improvement

    Gain actionable insights from every customer interaction with contact center Interaction Analytics.

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    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    Accelerate data-driven decisions.

    Quantify improvements in employee productivity and customer satisfaction from actionable insights.

    “I get to see several types of metrics in one view and use them to make decisions that make things easier and smoother for our agents.”

    Customer Service Support, Analyst Pfizer

    Related Resources

    Resource Library

    Enlighten Actions
    Experience Optimization (Enlighten XO)
    Interaction Analytics
    Feedback Management
    Dashboard-and-Reporting
    Desktop-and-Process-Analytics

    Enlighten Actions

    Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report

    Learn more

    Experience Optimization (Enlighten XO)

    Use AI to build smart self-service across channels, learn from top agents, and deliver great experiences faster than ever.

    Learn more

    Interaction Analytics

    Analyze every interaction to understand operational trends and agent performance and monitor business metrics that continually drive improvements to CX.

    Learn more

    Feedback Management

    Discover actionable insights from omnichannel customer feedback to improve customer satisfaction and boost loyalty.

    Learn more

    Dashboard and Reporting

    Gain a comprehensive operational picture of your contact center. Visualize real-time and historical insights with enhanced, fully customizable dashboard and reporting.

    Learn more

    Desktop and Process Analytics

    Take a scientific approach to improving employee performance, and ground business decisions in rich process and interaction data.

    Learn more