• ログイン
  • JA
    • English
    • Deutsch
    • Français
    • 日本
    • 简体中文
    • العربية
    • 한국
    • Español
NICE - AI Customer Service Automation Solutions
  • NICE - AI Customer Service Automation Solutions×
  • 製品

    ビジネス向けAI

    • すべてのEnlighten AIソリューション >

    包括的なCX機能

    • セルフサービス

      会話型AIチャットボットによるセルフサービス

    • ワークフォース・エンゲージメント管理

      従業員体験(EX)の最適化をサポート

    • オムニチャネル・ルーティング

      オムニチャネルでのカスタマージャーニーを強化

    • CXアナリティクス

      CXの継続的な向上に必要なインサイトを提供

    • オープンクラウド

      革新的なCXを実現するためのクラウドサービス

  • ソリューション

    業種別

    • ヘルスケア

      患者の安全を守るエクスペリエンス

    • 金融サービス

      パーソナライズされた体験の提供

    • BPO

      業務を効率化し収益性を高める

    • 政府機関

      信頼性の高いデジタルサービスの提供

    • 営業・資金調達部門

    課題別

    • 顧客ロイヤリティの向上

      オムニチャネルでのシームレスな顧客体験

    • クラウドへの移行

      オンプレミスからクラウドへの移行

  • サービス

    サービス

    • ビジネスコンサルティング

      変革を成功に導くパートナーシップ

    • トレーニングと教育

      ニーズや要件に合わせた研修とトレーニング

  • リソース

    リソース

    • ブログ

      コンタクトセンターの最新トレンドとノウハウ

    • コンタクトセンター用語集

      コンタクトセンターの関連用語集

  • 会社情報

    会社情報

    • 会社概要

      NICEの企業概要

    • プレスリリース

      CXoneの最新情報とお知らせ

    • JA
      • English
      • Deutsch
      • Français
      • 日本
      • 简体中文
      • العربية
      • 한국
      • Español
    • お問い合わせ
      • ログイン
      linkedinlinkedinlinkedinlinkedin
    • ホーム
    • 用語集
    • Outsourcing Customer Service
    View a demo
    Get a quote
    Resource library

    On this page

    • What is Outsourcing Customer Service?
    • How NICE is Redefining Customer Experience
    • Explore Products
    • What can NICE do for you?

    • SCHEDULE A DEMO

    製品

    • CXone
    • Enlighten AI
    • 応対分析
    • AIチャットボット
    • AI自動要約
    • IVR
    • PRA
    • クラウド移行
    • 中小企業向け

    リソース

    • ブログ
    • 用語集
    • CCaaS
    • AIコールセンター
    • クラウドコールセンター
    • CX

    会社

    • 会社概要
    • プレスリリース

    もっと知りたいですか?

    ニュースレター購読登録

    STAY CONNECTED

    linkedinlinkedinlinkedinlinkedin
    • Terms of Use
    • Privacy Policy
    • Legal
    © 2024 NICE

    What is Outsourcing Customer Service?

    Outsourcing customer service refers to the process of contracting with an external customer service outsourcing partner to handle all or some aspects of a company's customer service operations. This can include answering customer inquiries, providing technical support, processing orders, handling returns, resolving complaints and other customer support tasks. By outsourcing customer service, companies can benefit from the expertise and resources of a specialized service provider while freeing up internal resources to focus on core business activities.

    Image representing customer service outsourcing provider on the go

    Advantages Of Customer Service Outsourcing

    In today's competitive business landscape, customer service outsourcing has emerged as a strategic tool for companies aiming to enhance efficiency and focus on core competencies. To outsource customer service can offer several advantages to companies, such as:

    Enhance Customer Satisfaction

    By partnering with an expert outsourced customer service provider specializing in customer support, businesses can provide more personalized, efficient, and responsive service to improve customer satisfaction and retention rates.

    Cost Savings

    Outsourced customer service teams can be more cost-effective than maintaining an in-house customer service team. Customer service providers can leverage economies of scale to provide customer support at a lower cost than what a company would spend on hiring and training its own customer support team.

    Specialized Expertise

    Outsourced customer service providers have access to specialized technology and processes and a team of experts in customer service outsourcing that can enhance the speed and quality of customer interactions.

    Accessing Global Talent

    Customer support outsourcing gives one access to global talents that can also offer extended hours of operation, multilingual support, and other value-added services that can help differentiate a company from its competitors.

    Scalability

    Outsourcing customer support can help a company easily adjust to fluctuating business needs and seasonal demands without the hassle of staffing changes.

    Overall, outsourcing customer services can be a strategic move for companies looking to improve operational efficiency, enhance the customer experience and give great customer service.

    Image representing business process outsourcing

    How NICE is Redefining Customer Experience

    NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale. Functions can include setting Key Performance Indicators (KPIs), monitoring and improving outsourced customer service performance, implementing feedback loops, addressing data security concerns and more.

    It is the leading, most complete and unified CX Platform on the market, used by thousands of customer service outsourcing companies and organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.

    How NICE is Redefining Customer Experience

    NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.

    It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.

    Back to Glossary

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

    Digital and Voice Channels

    Automatic Call Distributor (ACD)

    Interactive Voice Response (IVR)

    Proactive Outbound Dialer

    Workforce Management (WFM)

    Quality Management (QM)

    Interaction Recording

    Performance Management (PM)

    CRM Integrations

    UCaaS Integrations

    Call Center Software

    Customer Experiences

    Enlighten AI Copilot

    Enlighten Actions

    Enlighten Autopilot

    Enlighten AutoSummary

    Omnichannel
    Routing

    Workforce Engagement Management (WEM)

    CRM & UCaaS
    Integrations

    NICE Enlighten
    AI for CX