• DE
    • English
    • Deutsch
    • Français
    • 日本
    • 简体中文
    • العربية
    • 한국
    • Español
Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Produkte

    Produkte

    • Digital & Selbstbedienung

    • Workforce Engagement Management

    • Routing & Orchestration

    • CX-Analytik

    • Automatisierung

    • Offene Cloud-Platform

  • Lösungen

    Lösungen

    • Konzerne

    • KMU

    • Kundenerlebnis verbessern

  • Serviceleistungen
  • Ressourcen

    Ressourcen

    • Ressourcen-Bibliothek

  • Unternehmen

    Unternehmen

    • Über uns

    • DE
      • English
      • Deutsch
      • Français
      • 日本
      • 简体中文
      • العربية
      • 한국
      • Español
    • Kontakt
      • linkedinlinkedinlinkedinlinkedin
      • Home
      • Glossar
      • OMB Circular A-11, Section 280
      View a demo
      Get a quote
      Resource library

      On this page

      • What is OMB Circular A-11, Section 280?
      • Explore Products
      • What can NICE do for you?

      • SCHEDULE A DEMO

      Möchten Sie mehr erfahren?

      Abonnieren Sie unseren Newsletter

      IN VERBINDUNG BLEIBEN

      linkedinlinkedinlinkedinlinkedin
      • Terms of Use
      • Privacy Policy
      • Legal
      © 2024 NICE

      What is OMB Circular A-11, Section 280?

      A United States government document issued by the Office of Management and Budget, OMB Circular A-11, also called “Preparation, Submission and, Execution of the Budget”, contains section 280, which sets forth requirements for agencies to create a comprehensive inventory of all IT investments, establish performance metrics for those investments, and develop a five-year strategic plan for managing those investments. The section also requires agencies to use a standard cost accounting methodology to assess the costs and benefits of each IT investment and to regularly assess and inform on the execution of those investments.

      Additionally, Section 280 also mandates that agencies adhere to the Federal Enterprise Architecture (FEA) framework when developing their IT strategic plans and making IT investment decisions.

      OMB Circular A-11, Section 280 is an important document that provides guidance to federal agencies on how to effectively manage and report on their IT investments, helping to ensure that federal IT resources are used efficiently and effectively to support the mission of the government.

      How NICE is Redefining Customer Experience

      NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.

      It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.

      Back to Glossary

      Contact us

      If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

      Digital and Voice Channels

      Automatic Call Distributor (ACD)

      Interactive Voice Response (IVR)

      Proactive Outbound Dialer

      Workforce Management (WFM)

      Quality Management (QM)

      Interaction Recording

      Performance Management (PM)

      CRM Integrations

      UCaaS Integrations

      Call Center Software

      Customer Experiences

      Enlighten AI Copilot

      Enlighten Actions

      Enlighten Autopilot

      Enlighten AutoSummary

      Omnichannel
      Routing

      Workforce Engagement Management (WEM)

      CRM & UCaaS
      Integrations

      NICE Enlighten
      AI for CX