• DE
    • English
    • Deutsch
    • Français
    • 日本
    • 简体中文
    • العربية
    • 한국
    • Español
Customer Experience (CX) AI Platform
  • Customer Experience (CX) AI Platform×
  • Produkte

    Produkte

    • Digital & Selbstbedienung

    • Workforce Engagement Management

    • Routing & Orchestration

    • CX-Analytik

    • Automatisierung

    • Offene Cloud-Platform

  • Lösungen

    Lösungen

    • Konzerne

    • KMU

    • Kundenerlebnis verbessern

  • Serviceleistungen
  • Ressourcen

    Ressourcen

    • Ressourcen-Bibliothek

  • Unternehmen

    Unternehmen

    • Über uns

    • DE
      • English
      • Deutsch
      • Français
      • 日本
      • 简体中文
      • العربية
      • 한국
      • Español
    • Kontakt
      • linkedinlinkedinlinkedinlinkedin
      • Home
      • Glossar
      • Predictive Dialer
      View a demo
      Get a quote
      Resource library

      On this page

      • What is a Predictive Dialer?
      • Explore Products
      • What can NICE do for you?

      • SCHEDULE A DEMO

      Möchten Sie mehr erfahren?

      Abonnieren Sie unseren Newsletter

      IN VERBINDUNG BLEIBEN

      linkedinlinkedinlinkedinlinkedin
      • Terms of Use
      • Privacy Policy
      • Legal
      © 2024 NICE

      What is a Predictive Dialer?

      A predictive dialer is technology that automates the dialing of outbound phone calls and uses an algorithm to predict outbound agent availability, thus ensuring maximum efficiency. Dialers were originally created to remove the burden from agents of manually dialing phone numbers. Predictive dialers offer this benefit plus the added perk of maximizing connect rates while minimizing agent idle time.

      The sophisticated predictive dialer algorithm factors in variables such as connect rates, average talk time, agent breaks, and abandon rates. The dialer constantly monitors these statistics and updates the algorithm throughout the day. This allows the predictive dialer to simultaneously dial multiple calls per agent using the logic that some calls won't be answered and agents will very likely be available to handle the calls that do connect. When someone answers a call, the predictive dialer will transfer it to an available agent. Making simultaneous phone calls is one feature that distinguishes a predictive dialer from a progressive dialer, which doesn't dial the next call until an agent becomes available.

      Predictive dialers are made for high volume throughput, so they are often found in telemarketing and collections operations. However, they are also effective for proactive outbound contacts, such as notification of potentially compromised credit cards. Regardless of their use, organizations with predictive dialers need to comply with federal and state regulations regarding the use of dialers. Some predictive dialers provide solutions that help address these compliance requirements.

      How NICE is Redefining Customer Experience

      NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.

      It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.

      Back to Glossary

      Contact us

      If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

      Digital and Voice Channels

      Automatic Call Distributor (ACD)

      Interactive Voice Response (IVR)

      Proactive Outbound Dialer

      Workforce Management (WFM)

      Quality Management (QM)

      Interaction Recording

      Performance Management (PM)

      CRM Integrations

      UCaaS Integrations

      Call Center Software

      Customer Experiences

      Enlighten AI Copilot

      Enlighten Actions

      Enlighten Autopilot

      Enlighten AutoSummary

      Omnichannel
      Routing

      Workforce Engagement Management (WEM)

      CRM & UCaaS
      Integrations

      NICE Enlighten
      AI for CX