User Hub

CXone User Hub is a unified, web-based tool that provides access to all aspects of contact center administration and management in a single, user-friendly interface. From employee and agent administration over real-time dashboards, reporting, analytics, all things workforce engagement and quality management to intelligent routing and integration interfaces such as CXone Hubs, User Hub is a one-stop-shop. It uses granular roles-based access control to give every user from team lead to workflow programmer just the right level of access to successfully fulfill their responsibilities.