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NICE - AI Customer Service Automation Solutions
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  • Platform

    CXone Mpower Platform

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      Automate every service workflow

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      Centralize data and knowledge

    Customer Service Automation

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      Complete AI Platform for service automation

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      Elevate experiences and efficiencies by moving operations to the cloud

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      Unlock total awareness for your business with purpose-built AI on a unified platform

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     See what CXone can do for you.

    See what CXone can do for you.

    Change your company’s communication culture by making the move to CXone.

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    © 2024 NICE

    Unified Communications (UCaaS) Integrations - Optimize Your CX

    Unite your sales, service and back office.

    Seamlessly integrate CXone with the industry’s leading UC platforms to create a single, seamless experience for reaching anyone inside or outside your contact center.

    • CXone Voice Services
    • CXone CRM Integrations
    • NICE CXone RESTful APIs
    • Unified Communications as a Service (UCaaS)
    NICE CXone DEVone Ecosystem
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    NICE CXone DEVone Ecosystem

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    NICE CXone Voice as a Service (VaaS)
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    NICE CXone Voice as a Service (VaaS)

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    NICE CXone Open Cloud Foundation
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    NICE CXone Open Cloud Foundation

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    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    A better way to collaborate

    Click logos below for more about our UCaaS Integrations.

    Integrate – Collaborate

    Resolving customer interactions is becoming more complex every day. By using a single-click to call, chat or email to reach anyone in the organization, agents can hasten resolution!

    “Contact center applications that have advanced engagement features offered natively on mobile devices, and with messaging and collaboration at the core of the design, are empowering agents to break free from working in isolated rows.”

    Gartner
    The Future of the Contact Center

    Related Products

    Related Resources

    Resource Library

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    Open new lines of communication.

    Open new lines of communication.

    CXone UCaaS integrations enable seamless collaboration between your contact center agents and experts anywhere in your organization. Prebuilt adapters make UC easy to get up and running from within CXone so you can stop developing and start delivering.

    Connect your agent workforce in minutes with leading apps from Microsoft, RingCentral, Zoom, LogMeIn, Unify and more.

    See all capabilities

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    Better experiences start with better integrations.

    Discover how the right suite of tools can deliver better customer experiences across any channel while improving everything from agent performance to data analysis.

    Download PDF

    Integration done right
    Access to Presence
    Reduce IT cost
    Safe & secure

    Expertise delivered instantly

    You’ve got valuable experts across your entire business. Connect your agents directly to them.

    Quick & Easy

    Prebuilt APIs create a single view for all agent interactions, up and running in no time.

    Your company, in sync

    Always know who’s available for a chat or call and keep your corporate directories up to date across all applications with syncing tools.

    Speedy deployments by design

    We pre-build, so you don’t have to – reduce costs involved in building integrations.

    Integration done right

    Fully utilize the UC application and agent desktop with one login for all tools and interfaces - no toggling between applications required.

    Access to Presence

    Automatic presence sync provides availability status for quickly connecting with knowledge workers, anywhere in the organization.

    Reduce IT cost

    With pre-built, well-tested solutions that are instantly deployable plus eliminate future development costs for upgrades.

    Safe & secure

    Robust security controls and industry compliance standards give you the protection you and your customers need.