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NICE - AI Customer Service Automation Solutions
  • NICE - AI Customer Service Automation Solutions×
  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

    • Knowledge

      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Trust and Compliance

      Ensure secure, reliable, and compliant operations

    • Developer Portal

      Access APIs, SDKs, and resources for building

    • CXexchange Marketplace

      Discover partner solutions to extend capabilities

    • User Communities

      Collaborate, learn, and share best practices

  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

    • Workforce Engagement Management

      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

    • Agent Assist

      AI-driven tools for real-time agent guidance and coaching

    • CX Analytics

      Actionable insights to continuously enhance the customer experience

    • Open Cloud Platform

      Innovative cloud-native foundation to rapidly scale extraordinary CX

    • All CX Offerings

  • Solutions

    By Industry

    • BPO

      Business Process Outsourcers

    • Financial Services

      Customer experiences that count

    • Government

      Elevate citizen trust

    • Healthcare

      Healthy patient experiences

    • Insurance

      Secure policyholder experiences

    • Retail

      Delight customers where they shop

    • Telecom

      CX for Telecommunications

    • Travel and Hospitality

      Strengthen traveler and guest loyalty

    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

    • Boost Customer Loyalty

      Improve customer loyalty on every interaction across the journey

    • Call Center Software

      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

    • Increase Operational Efficiency

      Leverage AI and automation to increase agent retention and reduce costs

    • Improve Compliance

      Protect your consumers with pre-built compliance solutions

    • Engage and Empower Employees

      Create a workplace of truly engaged employees

    • Proactive Customer Engagement

      Elevate customer satisfaction with proactive conversational AI

    • Grow Revenues

      Boost conversions and win rates to accelerate financial success

  • Services

    Contact Center Services

    • Business Consulting

      Partnership for successful transformations

    • Contact Center Training

      Tailored education delivered by CX experts

    • Customer Support

      Global support you can depend on

    • Professional Services

      Relevant expertise, tools and know-how

    • Implementation Partners

      NICE CXone certified implementation partners

  • Resources

    Resources

    • Resource Library

      Whitepapers, datasheets, demos and more

    • Self-Led Training

      Professionally developed training courses

    • Blog

      CX industry guidance by contact center experts

    • Analyst Perspective

      Contact center reports from third party analysis

    • Events

      Upcoming events and webinars

    • Glossary of Terms

      Detailed descriptions of industry-related terms

    • Frequently Asked Questions

      Contact center focused FAQ

    • Customer Stories

      Driving success in every customer story

    • CX & Contact Center Guides

      Expert insights for superior CX

    • On-Demand Webinars

      Browse our extensive webinar catalog

    • Interactive Product Tours

      Explore the complete CXone cloud platform with our instant self-guided product tours.

    • Why NICE? Video Series

      Step Inside The Room Where It Happened to see CX AI in action

  • Company

    About NICE

    • About Us

      Powering seamless experiences in the cloud

    • NICE Leadership

      Meet our global leadership and executive team

    • Careers

      View job openings and learn about our culture

    • NICE Trust Center

      Securing your trust with every interaction

    • Events

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    • Market Leadership

      Discover why NICE is the market leader

    • Press Releases

      Find the latest updates from NICE

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    • Corporate Responsibility

      In a world where you can be anything, be NICE

    • Global Office Locations

      Interactive map of office locations worldwide

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      Media contacts and resources

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    © 2024 NICE

    Salesforce CRM integration - Optimize Your CX

    Consolidated desktop for fast, personalized service.

    Give agents effortless access to the tools and information they need to deliver better customer service in less time.

    • CXone Performance Analytics for Salesforce Einstein
    • Workforce Engagement
    • Unified Communications (UC) Integrations

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    Products
    Products

    UCaaS Integrations

    Learn more
    Products
    Products

    Voice as a Service

    Learn more
    Products
    Products

    Integrations, Developer Tools and APIs

    Learn more

    Better results with less effort.

    Make every interaction easier for your customers and your agents with CXone Agent for Salesforce.

    workforce management

    Exceed everyone’s expectations.

    Deliver the omnichannel, personalized experience your customers demand, while simplifying agent workflows and reducing costs.

    Get datasheet

    Simplify and streamline every experience.

    The customer experience.

    Pauline Mulvey from Mitchell International says the CXone Agent for Salesforce consolidated desktop saves their agents about 2-3 minutes per call.

    Related products

    Resource Library

    Personalized interactions

    Empower agents with a 360-degree view of the customer, including insights into previous interactions, regardless of channel.

    Fewer clicks, higher efficiency

    Agents can handle voice and digital contacts, plus manage their schedules and performance—all without leaving Salesforce.

    Smarter connections, better CSAT

    Use intelligent routing and Salesforce data to connect customers to the right resource, on the right channel, right away.

    Flexibility and agility

    Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.

    Consolidated Agent Desktop

    Shave seconds off each interaction and power more personalized CX by giving agents easy access to the tools and information they need—right in the Salesforce interface.

    Integrated Workforce Management

    Agents can manage schedules and performance—everything from shift bids and vacation requests to quality evaluations and coaching sessions—without leaving Salesforce.

    Skills-based routing

    Intelligently route every call or digital contact to the best available agent, based on agent skills and proficiency, and customer profile data.

    Omnichannel support

    Connect with customers on their channel of choice, including voice, email, social media, SMS, text, and Salesforce work items, chats and cases.

    Channel elevation

    Move seamlessly from one channel to another within the same interaction, with full context for an uninterrupted customer experience.

    Data synchronization

    Save agent after-call work by automatically synchronizing customer data and history for each interaction, regardless of channel.