Selling in the contact center.
When your contact center agents are engaged in selling and measured on sales oriented KPIs, NICE Pay for Performance (P4P) is the solution.
Create comprehensive compensation formulas based on multiple KPIs, each with a different weight, analyze team performance viewing metrics like target attainment, let agents instantly view their compensation and performance, and automate time-consuming processes like data validation, payment amounts, inquiries and disputes. NICE P4P works seamlessly with other NICE products and integrates into your agents’ current workflows.
