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NICE - AI Customer Service Automation Solutions
  • NICE - AI Customer Service Automation Solutions×
  • Platform

    CXone Mpower Platform

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    Customer Service Automation

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      Complete AI Platform for service automation

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    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

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      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

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      AI-driven tools for real-time agent guidance and coaching

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      Delight customers where they shop

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    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

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      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

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      Leverage AI and automation to increase agent retention and reduce costs

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      Protect your consumers with pre-built compliance solutions

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      Create a workplace of truly engaged employees

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    © 2024 NICE

    White Papers

    NICE named 2023 Speech Analytics Leader by Spark Matrix

    Overview

    SPARK Matrix report ranks NICE as a Technology Leader in Speech Analytics.

    For the second consecutive year, SPARK Matrix has recognized NICE as a technology leader in speech analytics. The “Speech Analytics, Q1 2023” report examines vendors, including NICE, in the speech analytics industry and provides strategic analysis and information to help users evaluate different vendor capabilities, competitive differentiation, and market position.

    Read the report to learn why NICE was chosen as a tech leader for our purpose-built AI technology and leading analytics capabilities, which include ability to:

    To learn more about these important capabilities and what differentiates NICE,

    Download the report.

  • Objectively analyze agent behaviors
  • Efficiently perform sentiment analysis
  • Support scalability to the enterprise
  • Automatically generate insights from interactions