Home
Customer Experience (CX) and Contact Center Library
NICE CXone vs Avaya

NICE CXone vs Avaya

Solutions with a vision for the future

Innovation for tomorrow, now

View a demo

Request a quote

Create a worry-free future for your contact center.

The business landscape is dynamic. You can’t predict the future, but there are solutions that can help you anticipate the possibilities and act on them quickly. The truth is: from being slow to innovate, pricey contracts & upgrades, and limitations with 3rd party add-ons, your current solutions are holding you back.

So, when you compare NICE CXone v. Avaya, it’s easy to see why NICE CXone’s ability to turn CX vision into reality can take your contact center where you want it to be.

Prepare for the future. Start innovating now.

CXone builds digital-first solutions with a vision towards an innovative future with enhancements immediately made available to everyone. See why NICE CXone takes the lead over Avaya.

Financial Stability with an eye on innovation

Avaya is now owned by a private-equity firm. They’re focused on cutting costs and not innovating for their customers. NICE has a proven history of financial security with over $1.5 billion in the bank. We’re putting our resources towards innovation now and the future.

Digital-First, Omnichannel solutions

Out of the box, over 30 digital channels are available for your customers to stay connected and get support from your contact center. See why when you compare NICE CXone v. Avaya we come out on top.

One provider for all your solutions

NICE CXone provides top AI applications that were developed together – and work together. Workforce Management, Quality Management, Analytics, Automation/AI, ACD/IVR, and much more.

All on the cloud. All the time.

With CXone solutions, there’s no hardware to maintain or service contracts.

Welcome to the NICE Eco-System

Get access to over 100 development partners with 400+ open APIs to maximize and customize your insights and innovations.

The Perception and Reality

When you think of moving to the cloud, what are your concerns and what’s the reality?

For your advanced features, Avaya must be on the latest version and with their pending cost reductions, future enhancements will be limited. The security, stability and resilience you truly expect are found on the cloud with NICE CXone.

With NICE CXone is a true partner - you’re in control every step of the way and we’re here to help. The solutions you choose are self-administered, so there’s no need to use ‘certified’ internal sources or 3rd parties to make changes.

Our Professional Services team works extensively with your transformation stakeholders to create a migration plan for all parts of your business, including the agent level.

With your Avaya solution you’re paying Professional Services fees for any upgrades you make, and for extensive maintenance and support contracts. And if you’re an SMB, your options are limited and extremely complicated.

With the right investment in the right places, you can improve NPS and increase conversions. Transforming your cloud-based contact center into a profit center.

NICE CXone is an integrated all-in-one platform with Native omnichannel routine, AI, WFO, and QM.

NICE CXone has over 100 development partners with 400+ open APIs.

See what others are saying about NICE CXone

See why the industry analysts name us a leader year after year.

Learn More

“CXone helps align the quality of service that our ambassadors provide with our guests’ expectations,”

Brad Matzinger

Call Center Director Seaworld Parks and Entertainment

Plan for Now and the Future:

NICE CXone is the only unified cloud platform addressing the comprehensive needs of consumers, agents, and brands—encompassing the entire CX journey, everywhere, on every channel (even emerging ones). NICE CXone is the only CCaaS platform that can deliver these smart, frictionless experiences everywhere—known as Customer Experience Interactions (CXi).

Thinking holistically with CXi will reap significant CX rewards. NICE CXone Customer Experience Interactions (CXi) Business Consulting can shepherd your organization through digital and customer experience transformation for optimal contact center operations, customer experience, and employee engagement.

Get the brochure

View All Resources

Contact us

Trust your contact center operations with the true contact center experts.

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form.