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NICE - AI Customer Service Automation Solutions
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  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

    • Knowledge

      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Trust and Compliance

      Ensure secure, reliable, and compliant operations

    • Developer Portal

      Access APIs, SDKs, and resources for building

    • CXexchange Marketplace

      Discover partner solutions to extend capabilities

    • User Communities

      Collaborate, learn, and share best practices

  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

    • Workforce Engagement Management

      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

    • Agent Assist

      AI-driven tools for real-time agent guidance and coaching

    • CX Analytics

      Actionable insights to continuously enhance the customer experience

    • Open Cloud Platform

      Innovative cloud-native foundation to rapidly scale extraordinary CX

    • All CX Offerings

  • Solutions

    By Industry

    • BPO

      Business Process Outsourcers

    • Financial Services

      Customer experiences that count

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      Elevate citizen trust

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      Healthy patient experiences

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      Secure policyholder experiences

    • Retail

      Delight customers where they shop

    • Telecom

      CX for Telecommunications

    • Travel and Hospitality

      Strengthen traveler and guest loyalty

    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

    • Boost Customer Loyalty

      Improve customer loyalty on every interaction across the journey

    • Call Center Software

      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

    • Increase Operational Efficiency

      Leverage AI and automation to increase agent retention and reduce costs

    • Improve Compliance

      Protect your consumers with pre-built compliance solutions

    • Engage and Empower Employees

      Create a workplace of truly engaged employees

    • Proactive Customer Engagement

      Elevate customer satisfaction with proactive conversational AI

    • Grow Revenues

      Boost conversions and win rates to accelerate financial success

  • Services

    Contact Center Services

    • Business Consulting

      Partnership for successful transformations

    • Contact Center Training

      Tailored education delivered by CX experts

    • Customer Support

      Global support you can depend on

    • Professional Services

      Relevant expertise, tools and know-how

    • Implementation Partners

      NICE CXone certified implementation partners

  • Resources

    Resources

    • Resource Library

      Whitepapers, datasheets, demos and more

    • Self-Led Training

      Professionally developed training courses

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      CX industry guidance by contact center experts

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      Contact center reports from third party analysis

    • Events

      Upcoming events and webinars

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      Detailed descriptions of industry-related terms

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      Contact center focused FAQ

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      Expert insights for superior CX

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      Browse our extensive webinar catalog

    • Interactive Product Tours

      Explore the complete CXone cloud platform with our instant self-guided product tours.

    • Why NICE? Video Series

      Step Inside The Room Where It Happened to see CX AI in action

  • Company

    About NICE

    • About Us

      Powering seamless experiences in the cloud

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    NEVA Attended Automation - Optimize Your CX

    Every employee’s personal attended bot. 

    Give employees their dedicated desktop assistant, for real-time, in-context next-best-action guidance and process automation.

    Unlock the full power of RPA with NEVA

    Unlock the full power of RPA with NEVA

    Watch how NEVA (NICE Employee Virtual Attendant) personally enables front and back-office employees to reach their best potential.

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    Unleash your employee's potential.

    NEVA Assist has the intelligence and integration capabilities to navigate the very dynamic and complex nature of the employee’s desktop environment. Using her advanced decisioning engine, she understands what the employee wants to achieve by observing and interpreting their on-screen desktop activities (like in-app selections, button clicks, field entries etc.) and responds in real-time with next-best-action guidance or by automating tasks.

    NEVA’s smart guidance includes disclosures, reminders, sales best practices, product details, as well as a ‘full view’ of the customer, with relevant data drawn from multiple screens and applications, presented in the right context. The desktop data collected by NEVA can also be leveraged for optimizing processes or for identifying process automation opportunities.

    “With NEVA, our company has not only experienced dramatic improvements to call handling times and contact center productivity—but also significant improvements in customer satisfaction.”

    Topias Huovinen, Senior Manager Telia Finland

    • RPA
    • NEVA Discover
    • NEVA Studio

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

    Intelligent, real-time responsiveness.

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    Bringing people and robots together.

    Unleash your employees’ potential by placing a NEVA attended bot on their desktop, helping them meet their KPIs as well as your service operations business goals.

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    Augment human potential at scale.

    Related products

    Desktop guidance in real-time

    Arm employees with intelligent real-time guidance, triggered by desktop actions, showing them what to say or do in context with the live customer interaction.

    Automation of desktop processes

    Remove desktop complexities by automating routine tasks, lowering handle time and eliminating process errors.

    Business insights & task mining

    AI-driven desktop data collection for gaining business & operational insights, opportunities for process optimization & automation.

    Activated in
    real-time

    NEVA is triggered automatically by the employee’s desktop actions, popping up with just the right advice or next-best-action recommendation.

    Integrated into desktop applications

    Our secret sauce lies within our application integration: with new or legacy, desktop or remote, known or home-grown – NEVA works across any application just like the employee would.

    Complements your unattended bots

    Offloading tasks to backend unattended bots, or receiving tasks from them which require human intervention – NEVA teams up with your unattended bots AND employees.

    Unlimited
    value

    NEVA includes all the ingredients needed to succeed with RPA: a design environment, control room, AI task mining, data collection, lively community and much more.