NEVA Attended Automation - Optimize Your CX
Every employee’s personal attended bot.
Give employees their dedicated desktop assistant, for real-time, in-context next-best-action guidance and process automation.
Intelligent, real-time responsiveness.
Unleash your employee's potential.
NEVA Assist has the intelligence and integration capabilities to navigate the very dynamic and complex nature of the employee’s desktop environment. Using her advanced decisioning engine, she understands what the employee wants to achieve by observing and interpreting their on-screen desktop activities (like in-app selections, button clicks, field entries etc.) and responds in real-time with next-best-action guidance or by automating tasks.
NEVA’s smart guidance includes disclosures, reminders, sales best practices, product details, as well as a ‘full view’ of the customer, with relevant data drawn from multiple screens and applications, presented in the right context. The desktop data collected by NEVA can also be leveraged for optimizing processes or for identifying process automation opportunities.
Bringing people and robots together.
Unleash your employees’ potential by placing a NEVA attended bot on their desktop, helping them meet their KPIs as well as your service operations business goals.
“With NEVA, our company has not only experienced dramatic improvements to call handling times and contact center productivity—but also significant improvements in customer satisfaction.”
Topias Huovinen, Senior Manager Telia Finland
Augment human potential at scale.
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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.