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NICE - AI Customer Service Automation Solutions
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  • Platform

    CXone Mpower Platform

    • Workflows

      Automate every service workflow

    • Agents

      Maximize agent performance

    • Knowledge

      Centralize data and knowledge

    Customer Service Automation

    • Platform Overview

      Complete AI Platform for service automation

    • Integrations & Hubs

      Seamlessly connect your business systems

    • Trust and Compliance

      Ensure secure, reliable, and compliant operations

    • Developer Portal

      Access APIs, SDKs, and resources for building

    • CXexchange Marketplace

      Discover partner solutions to extend capabilities

    • User Communities

      Collaborate, learn, and share best practices

  • Products

    Complete CX Offerings

    • AI for Customer Experience

      Purpose-built AI for unparalleled CX automation

    • Digital and Self Service

      Friction-free customer experiences driven by conversational AI

    • Workforce Engagement Management

      Robust applications to optimize the employee experience (WEM)

    • Journey Orchestration and Routing

      Seamless customer journeys across voice & digital channels

    • Agent Assist

      AI-driven tools for real-time agent guidance and coaching

    • CX Analytics

      Actionable insights to continuously enhance the customer experience

    • Open Cloud Platform

      Innovative cloud-native foundation to rapidly scale extraordinary CX

    • All CX Offerings

  • Solutions

    By Industry

    • BPO

      Business Process Outsourcers

    • Financial Services

      Customer experiences that count

    • Government

      Elevate citizen trust

    • Healthcare

      Healthy patient experiences

    • Insurance

      Secure policyholder experiences

    • Retail

      Delight customers where they shop

    • Telecom

      CX for Telecommunications

    • Travel and Hospitality

      Strengthen traveler and guest loyalty

    By Business Initiative

    • Transform Experiences with AI

      Identify behaviors that drive frictionless customer experiences.

    • Boost Customer Loyalty

      Improve customer loyalty on every interaction across the journey

    • Call Center Software

      Empower your agents to provide better experiences—on every channel.

    • Drive Digital Transformation

      Integrate digital technology at the center of the customer experience

    • Move to the Cloud

      Elevate experiences and efficiencies by moving operations to the cloud

    • Unify CX Touchpoints with AI

      Unlock total awareness for your business with purpose-built AI on a unified platform

    • Increase Operational Efficiency

      Leverage AI and automation to increase agent retention and reduce costs

    • Improve Compliance

      Protect your consumers with pre-built compliance solutions

    • Engage and Empower Employees

      Create a workplace of truly engaged employees

    • Proactive Customer Engagement

      Elevate customer satisfaction with proactive conversational AI

    • Grow Revenues

      Boost conversions and win rates to accelerate financial success

  • Services

    Contact Center Services

    • Business Consulting

      Partnership for successful transformations

    • Contact Center Training

      Tailored education delivered by CX experts

    • Customer Support

      Global support you can depend on

    • Professional Services

      Relevant expertise, tools and know-how

    • Implementation Partners

      NICE CXone certified implementation partners

  • Resources

    Resources

    • Resource Library

      Whitepapers, datasheets, demos and more

    • Self-Led Training

      Professionally developed training courses

    • Blog

      CX industry guidance by contact center experts

    • Analyst Perspective

      Contact center reports from third party analysis

    • Events

      Upcoming events and webinars

    • Glossary of Terms

      Detailed descriptions of industry-related terms

    • Frequently Asked Questions

      Contact center focused FAQ

    • Customer Stories

      Driving success in every customer story

    • CX & Contact Center Guides

      Expert insights for superior CX

    • On-Demand Webinars

      Browse our extensive webinar catalog

    • Interactive Product Tours

      Explore the complete CXone cloud platform with our instant self-guided product tours.

    • Why NICE? Video Series

      Step Inside The Room Where It Happened to see CX AI in action

  • Company

    About NICE

    • About Us

      Powering seamless experiences in the cloud

    • NICE Leadership

      Meet our global leadership and executive team

    • Careers

      View job openings and learn about our culture

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      Securing your trust with every interaction

    • Events

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      Find the latest updates from NICE

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    • Corporate Responsibility

      In a world where you can be anything, be NICE

    • Global Office Locations

      Interactive map of office locations worldwide

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    © 2024 NICE

    MAX - my agent eXperience - Optimize Your CX

    Turn agents into omnichannel experts.

    Empower your agents to amaze customers with true digital-first omnichannel experiences.

    • Interaction Channels
    • Customer Service Chat
    • Digital Messaging Channels
    NICE CXone Digital-first Omnichannel - Demo Video
    Product Videos

    NICE CXone Digital-first Omnichannel - Demo Video

    Watch video
    NICE CXone Pre-Built CRM Integrations
    Datasheets

    NICE CXone Pre-Built CRM Integrations

    Get data sheet

    Contact us

    If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

    Better tools for better outcomes.

    Meet your customers in their channels of choice.

    Digital-first contact center agent interface.

    Related products

    Resource Library

    business consulting

    Streamlined interaction handling.

    MAX - My Agent eXperience was designed to be a simple, efficient and complete way for agents to interact with customers and manage their work.

    Get Datasheet

    All channels, one
    interface

    Give agents a single interface to handle interactions in any channel your customers ask for and the flexibility to switch between them when needed.

    Make every interaction special

    Give your agents access to everything they need to know to personalize the experience: full customer context, interaction history and sentiment.

    One interface, all
    tools

    Boost productivity with an interface that unites all the tools an agent needs: from scheduling to QM feedback, from real-time KPIs to gamification.

    Consolidated agent tools

    Give your agents one interface that not only unites handling digital and voice channels, but also gives them access to the Workforce Management (WFM) and Quality Management (QM) tools they need and allows them to better self-manage with integrated real-time agent reports and dashboards. Consistent controls across interaction channels reduce training needs and allow the agent to focus on helping the customer.

    True digital-first omnichannel customer service

    MAX – My Agent eXperience - is a digital-first true omnichannel agent interface that enables agents to handle virtually any interaction channel. It increases productivity by enabling agents to concurrently handle multiple interactions in different digital channels with different customers. Elevating contacts by switching or adding interaction channels facilitates first contact resolution. Fostering the agent’s sense of ownership by giving them more control leads to more engaged interaction handling which in turn improves customer satisfaction.

    Empower agents to personalize

    Give your agents access to customer data, interaction history and customer sentiment, regardless of interaction channel. This enables your agents to personalize interactions, resolve issues faster and reduce customer effort leading to better customer service across digital and voice channels.