Author

Mark Ungerman

About Mark Ungerman

Mark has worked in technical product management and marketing for 20+ years. In his current role as Director, Marketing CX for NICE, he is responsible for conducting primary research to understand how business leaders use customer experience solutions to increase profitability through improving productivity and customer lifetime value. Prior to NICE, Mark held influential roles helping technology companies build and bring products to market.

Blogs by this author

Do government agencies care about improving the customer experience? The answer may surprise you.

From BPO to CXO (CX Outsourcer): The rise of digital transformations to meet customer expectations

How CX decision-makers can collaborate to go the distance to cross the customer journey finish line first

5 ways CX can help financial services institutions better serve clients and members

What distinguishes the best customer experience software company from the rest? 4 things to look for