Author
Laura Bassett
Blogs by this author
Forrester Research recognizes NICE as a leader in CCaaS solutions
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Generative AI is dominant midyear trend of 2023: Top 4 ways to apply in customer service
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When the going gets tough, the tough spend on CX
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How to deliver an amazing (versus unamazing) customer experience
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Don’t play catch-up with CX: Here’s how you go from reactive to proactive
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