Interactions recording & management - Optimize Your CX

Drive value from every interaction, on any channel.

Enjoy a scalable, secure and robust platform to easily record and manage interactions from multiple channels and data sources.

The market-leading recording platform.

Multi-channel recording

NICE Engage supports any communication channel, including Microsoft Teams.

Cloud recording

Great flexibility that supports any contact center operational size, and every cloud migration strategy.

Enterprise grade

Scalable, secure and robust recording, offering high availability and immediate disaster recovery.

Microsoft Teams with NICE Engage Recording.

NICE Engage Recording for MS Teams provides complete recording coverage and regulatory compliance.

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The multipath journey to CXone.

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Comprehensive and flexible interaction recording.

NICE Engage Platform provides comprehensive omnichannel interaction recording. Designed for flexibility, it easily adapts to your contact center's unique operational requirements. In a single platform, you'll have support for thousands of concurrent IP streams: capturing, forwarding streams in real time, recording and archiving.

Omnichannel recording

A single platform to define and implement compliance and quality practices, across all channels.

Unprecedented scalability

Linear scalability that supports thousands of channels of any type (voice, chat, video, social media etc.) per interaction recorder.

Future proof

Supporting virtually any communication and storage environment.

State-of-the-art business continuity

High availability and lightning-speed disaster recovery.

Comprehensive compliance

Apply best practices and compliance standards on all channels to meet regulatory demands, keep your customers safe, and minimize risk.

Optimized system efficiency

Engage is optimized to utilize its system's resources to the max, and by thus reducing the total cost.

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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

NICE Engage Recording: FAQs

NICE Engage supports a variety of communication channels including Microsoft Teams, phone calls, emails, and digital channels

The platform provides tools for comprehensive compliance and quality management, ensuring that interactions are recorded and managed according to industry standards and regulations.

Key features include omnichannel recording, linear scalability, high system efficiency, disaster recovery, and cloud recording support.

NICE Engage is designed with robust disaster recovery capabilities and ensures high availability to maintain operational continuity.

Yes, NICE Engage supports cloud recording, providing flexibility and scalability for modern contact center needs.