Overview
ECSI specializes in financial services for the United States higher education system, including borrower-facing services, financial document preparation for universities, and contracts with federal student loan agencies. As part of its mission to improve service standards and boost efficiencies, ECSI deployed NICE Enlighten Autopilot to engage with would-be callers and customers seeking self-service.
Watch how Corey Reed explains how Autopilot has significantly improved the live agent contact experience.
