To provide a superior customer experience, your agents (live or virtual) need access to data from one or in many cases multiple CRM solutions. CRM Hub offers a low- code, fast and easy way to integrate with all those different CRM solutions. Your agents automatically get access to data they need within the agent interface, no need to spend precious time on searching through multiple screens while the consumer gets impatient. Plus, integration is two way: pull data to keep the agent informed, update the CRM in near real-time to ensure what happened in an interaction if reflected right away. And, you can use the data to refine routing, too.
