Author

Catherine Forino

About Catherine Forino

Catherine is a Senior Product Marketing Manager for NICE who has a passion for learning the ins and outs of products and understanding customer's needs. Catherine is responsible for developing product positioning, messaging, and other marketing and sales assets for the CXone portfolio, specifically for digital-first solutions.

Blogs by this author

The customer convenience revolution: Scaling up CX for modern customers

AI for business: What the latest developments in artificial intelligence could mean for your contact center

6 ways to meet customers proactively on their digital journey to increase customer lifetime value

Do your customers have one foot out the door? How to avoid abandonment and boost loyalty by anticipating customer needs.

Have you crafted the right self-service CX menu for your customers?